Jakub Gruszecki
Kraków
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Account Manager
Komfort
03.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Shop Manager
Kakadu
09.2019 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Shop Worker
Zoolandia
09.2017 - 03.2019
- Picked up, organized and distributed parts for different work areas.
- Maintained orderly and clean work areas for maximum productivity.
Technical Customer Support Specialist
Netia
01.2015 - 05.2016
- Worked within task management system to receive, manage and close support requests.
- Recognized escalation needs and connected customers with advanced support staff.
- Troubleshot problems with software, hardware and networking for users.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Education
Bachelor of Science - Computer Science
PK Cracow University of Technology
Cracow06.2025
Skills
- Problem Anticipation and Resolution
- C, Java, SQL, Linux - familiar with
- Basic knowledge of testing types and levels
- Jira, Git, Postman - familiar with
- English - B2
- Attention to detail and high interpersonal skills
Timeline
Account Manager
Komfort
03.2023 - Current
Shop Manager
Kakadu
09.2019 - Current
Shop Worker
Zoolandia
09.2017 - 03.2019
Technical Customer Support Specialist
Netia
01.2015 - 05.2016
Bachelor of Science - Computer Science
PK Cracow University of Technology
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