Summary
Overview
Work History
Education
Skills
Websites
Languages
Personal Information
Hobbies and Interests
Training
Certification
Timeline
Generic
Jakub Krawczyk

Jakub Krawczyk

Radom

Summary

I'm interested in IT and electronic equipment. I would like to develop myself in service of electrical equipment, configuration of it or construction connected with electronics.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Services Support Coordinator

PwC
09.2023 - 04.2024
  • Coordinate SD IT team, support SD staff with more difficult requests, prioritization of requests on the queue, keeping an eye on SLA time on requests, technical support of the of the regional Service Desk (Central Eastern Europe), representing the IT department at meetings with new employees - presenting the general principles of the Service Desk.

IT Specialist

PwC
08.2022 - 04.2024
  • Telephone, remote and onsite technical support from the IT side of PwC employees, configuration of laptops for new users, troubleshooting hardware and software problems as 1st and 2nd support line, processing requests in ServiceNow according to the designated SLA, routing requests to the appropriate teams in the company, purchasing hardware for the company's needs, recovering
    equipment from former PwC employees.

Junior It Specialist

Emerge IT Support
07.2021 - 07.2022
  • Customer service in the field of software and hardware purchases, among other things - making of large orders IT hardware, tenders, user support from the IT side and basic administration on servers at the company's clients, building workstations from basics based on customer needs, service of electronic circuts , hardware and software diagnosis of hardware problems, license management licenses, implementation of requests in glpi system, records of computer equipment at customers, configuration of laptops for new users, operation and configuration of printers/devices network devices

HelpDesk Specialist

BizTech Konsulting
05.2020 - 06.2021
  • Remote and telephone support for users with day-to-day IT problems, assigning permissions
    to network folders and internal applications, routing requests to the 2nd help line

Internet Network Installer/service Technician

Cafe-net Emil Rojek
09.2018 - 01.2020
  • Service and installation of Internet networks at customers, service of computers and laptops, configuration of
    network equipment, i.e. antennas - ubiquiti/microtik, routers, switches.

Education

Engineer - Biotechnical Systems Engineering

Warsaw University of Life Sciences
Warsaw
01.2020

Secondary - IT Technician

Zespół Szkół Elektronicznych Im. Bohaterów Westerplatte
06.2016

Skills

  • HTML/CSS basics
  • LAN/WAN network management
  • Good knowledge of the Office suite
  • ServiceNow
  • Active Directory
  • Laptop/Desktop servicing (troubleshooting)
  • Easy to establish contacts
  • Responsibility
  • Commitment
  • Ability to work in a team and independently
  • Microsoft365 basics

Websites

Languages

English
Polish

Personal Information

Date of Birth: 07/02/96

Hobbies and Interests

  • IT
  • Sports
  • Dietetics
  • Automotive
  • Cooking
  • Fitness

Training

  • ITIL, Altkom
  • Driver's License Category B/C, Current medical and psychological examinations
  • IT Technician, E.12. assembly and operation of personal computers and peripheral devices E.13. designing local computer networks and network administration E.14. creating web applications and databases and administering databases

Certification

-E.12. assembly and operation of personal computers and peripheral devices
-E.13. design of local computer networks and administration of networks
-E.14. development of Internet and database applications and administration of databases
-ITIL

Timeline

IT Services Support Coordinator

PwC
09.2023 - 04.2024

IT Specialist

PwC
08.2022 - 04.2024

Junior It Specialist

Emerge IT Support
07.2021 - 07.2022

HelpDesk Specialist

BizTech Konsulting
05.2020 - 06.2021

Internet Network Installer/service Technician

Cafe-net Emil Rojek
09.2018 - 01.2020

Engineer - Biotechnical Systems Engineering

Warsaw University of Life Sciences

Secondary - IT Technician

Zespół Szkół Elektronicznych Im. Bohaterów Westerplatte

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Jakub Krawczyk