Summary
Overview
Work History
Education
Skills
Timeline
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Jakub Panasiuk

Jakub Panasiuk

Warsaw

Summary

A motivated SAP S/4HANA enthusiast with experience in SAP SD, customer service, and logistics. Experienced in managing customer inquiries, order processing, and system configuration. Passionate about deepening knowledge of SAP to optimize business processes. Ready to apply own skills and experience to further develop SAP systems and increase operational efficiency.

Overview

6
6
years of professional experience

Work History

SAP S4 HANA SD Key User

PepsiCo
02.2024 - Current
  • Providing user support for daily challenges in order management;
  • Resolving minor issues;
  • Coordinating with SAP consultants regarding incidents and tickets (via ServiceNow portal);
  • Maintaining configuration for EDI communication with customers (about 40-50 implementations) - orders, invoices, DesAdv;
  • Support in designing new functionalities to enhance end-user workflows and meet business requirements;
  • Conducting UAT testing; onboarding and sharing best-practices related to Fiori configuration, transactions etc. with new employees

Key Customer Service Specialist

PepsiCo
09.2022 - 01.2024
  • Key customer service (discounters, supermarkets and hypermarkets);
  • Direct communication with client;
  • Scheduling deliveries;
  • System-based order processing;
  • Verifying product availability;
  • Managing customer returns;
  • Coordinating with the warehouse and transportation department;
  • Addressing the causes of service losses or delivery delays;
  • Daily end-user tasks performed in SAP S4 HANA

Logistics Assistant

Komex S.A
02.2022 - 09.2022
  • Commissioning and controlling sea (and sometimes air) transports from Asia to Poland;
  • Contact with suppliers, carriers and buyers;
  • Negotiating prices for shipments - LCL and FCL;
  • Customs clearance for sample products;
  • Checking correctness of shipment documents.

Telemarketer

In Touch Contact Center
02.2021 - 02.2022
  • Making outbound phone calls;
  • Arranging meetings for interested customers with internal adviser;
  • Part-time job during studies.

Consultant

Forsell/T-mobile
06.2019 - 10.2019
  • Answering incoming calls;
  • Customer service (direct contact with customer);
  • Analysis of customer's issue/request and taking measures to support;
  • Customer instructing.

Education

Postgraduate Degree - SAP S4 HANA - Integrated ERP System

WSB Merito University
Warsaw, Poland
02-2025

Bachelor's Degree - Logistics

Warsaw University of Life Sciences
Warsaw, Poland
12-2022

Skills

    SAP SD

    SAP Fiori

    Customer Service

    MS Office

    Willingness to deepen knowledge of SAP

    Ability to quickly learn and adapt

    Ability to work in a team
    Strong analytical thinking skills

    Openness to new solutions and creative thinking

    Ease in building relationships

    English B2/C1

Timeline

SAP S4 HANA SD Key User

PepsiCo
02.2024 - Current

Key Customer Service Specialist

PepsiCo
09.2022 - 01.2024

Logistics Assistant

Komex S.A
02.2022 - 09.2022

Telemarketer

In Touch Contact Center
02.2021 - 02.2022

Consultant

Forsell/T-mobile
06.2019 - 10.2019

Postgraduate Degree - SAP S4 HANA - Integrated ERP System

WSB Merito University

Bachelor's Degree - Logistics

Warsaw University of Life Sciences

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Jakub Panasiuk