Jakub Smolny

Overview

years of professional experience

Hofsstaðir Country Hotel

Sauðárkrókur, Iceland

05.2023 - 12.2023

Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Maintained a spotless environment for guests through diligent daily housekeeping tasks.

InPost

Poznan, Poland

01.2023 - 04.2023

Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Ensured the safety of packages by properly handling fragile items during transportation and storage.
Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.

FitTanken

Gniezno, Poland

06.2021 - 12.2022

Assisted in streamlining the order process, promptly addressing any issues or concerns from customers.
Reduced delivery errors by double-checking all orders before leaving the restaurant, resulting in fewer complaints and returns.
Ensured proper food handling techniques were followed as per industry standards, maintaining cleanliness within delivery bags and vehicles.
Collaborated well with other food runners to deliver orders accurately.

Zespół Szkół Technicznych Im. Papieża Jana Pawła I

Gniezno

Polish

Native or Bilingual

English