Jakub Tyl
Kowale
Summary
Accomplished Program Manager at Wartsila, adept in strategic planning and team leadership, significantly enhancing project delivery and revenue growth. Leveraged technical understanding and problem-solving skills to surpass stakeholder expectations, demonstrating a proven track record in process improvement and systems optimization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Manager
Wartsila
07.2021 - Current
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed team members performance, way of working and deliverables
- Interacted with internal customers identify business needs and requirements.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Participated in pilot tests and revised programs based on feedback and results.
- Data visualization in Salesforce and Power BI.
- Developed new lead streams in conjunction with business lines, functions and data mining
Pre-Sales Coordinator
Wartsila
05.2019 - 05.2021
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Tracked sales data for analysis and forecasting.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Worked with customers and engineering team to determine equipment needs and system requirements.
Sales Support Engineer
Wartsila
05.2019 - 05.2021
- Coordinated responses and resources to handle special client requests.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Presented service offers or products to clients, focusing on the technical benefits and requirements.
- Attended trade shows or identifying potential customers in other ways.
- Developed new offer layouts and RFQ respond templates.
- Collaborated with sales teams to identify targets and products for particular customers.
- Cost and margin control.
Field Service Engineer
Wartsila
06.2017 - 05.2019
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Managed maintenance data records and tracked operating information for onsite reference.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Facilitated communication between office personnel, subcontractors, and customers.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
Education
Master of Science - Mechanical Engineering
Gdynia Maritime University
Gdynia, Poland03.2017
Bachelor of Science - Water Transport Units
Technical University of Gdańsk
Gdansk, Poland02.2015
Skills
- Proposal Development
- Systems Optimization
- Team Development
- Revenue Growth
- Project Management
- Data Analysis
- Strategic Planning
- Technical understanding
- Scheduling and Planning
- Process Improvement
- Problem-Solving
- Stakeholder Communications
- Data Collection & Research
- Critical Thinking
- Team Leadership
- Decision-Making
Certification
- 4- stroke- Overhaul Maintenance Repair-Mechanical
- Program Management Fundamentals
- PM Wartsila Certification Programme
Timeline
Program Manager
Wartsila
07.2021 - Current
Pre-Sales Coordinator
Wartsila
05.2019 - 05.2021
Sales Support Engineer
Wartsila
05.2019 - 05.2021
Field Service Engineer
Wartsila
06.2017 - 05.2019
Master of Science - Mechanical Engineering
Gdynia Maritime University
Bachelor of Science - Water Transport Units
Technical University of Gdańsk
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