Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jakub Witulski

Białystok,Podlasie

Summary

Resourceful Manufacturing Engineer with 1,5 years of experience. Trained in leadership and DCB (Direct Carrier Billing) design with extensive knowledge of production floor maintenance. Successful at cultivating relationships with vendors and clients. I have to keep up with the knowledge of the platform because there are a lot of deploys to monitor. We have a lot of integrations with the Operators and Merchants to maintain and support. I learned a lot of the business, how the process in the IT works and working with the international team.

Overview

2
2
years of professional experience
1
1
Certification

Work History

1st Line Support Engineer

RSystems
10.2021 - Current
  • Identified problems in the integration between Operators over the world (for example Verizon USA, Play Poland, Telkom South Africa, Softbank Japan) and specific resolutions to fix defective in the systems.
  • Selected manufacturing methods, fabrication and operations to develop and coordinate production.
  • Monitoring the internal infrastructure and raising the incident with the concerned team.
  • Served as technical liaison between customer, manufacturing, quality assurance and vendor and supplier personnel to resolve technical and quality issues.
  • Reviewing the integration performance and providing the support to fix the issues like high latency, high error rate, unmapped errors, connectivity to the endpoints and also reviewing our internal services.
  • Using ticket system (Zendesk) to resolve production problems to restrain the impact for the end-user.
  • Gathering data required by the team using SQL and Datadog.
  • Analyzing the logs and data provided by Operators.
  • Working with the international team and cooperating the next actions to resolve the issue.

Education

High School Diploma -

Zespół Szkół Elektrycznych
Białystok
05.2021

Skills

  • Defect Investigations
  • Status Updates
  • Pattern Making
  • SQL
  • Manufacturing Reporting System
  • Microsoft Office
  • Postman
  • Monitoring infrastructure
  • Cooperation with the international team

Certification

Website design - advanced, JG Szkolenia-doradztwo Jolanta Gawryluk-Koczorowska - 01.2021


PHP programming - advanced, Yoing Design Academy - 10.2020

Languages

Polish
Native language
English
Advanced
C1

Timeline

1st Line Support Engineer

RSystems
10.2021 - Current

High School Diploma -

Zespół Szkół Elektrycznych

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Jakub Witulski