Summary
Overview
Work History
Education
Skills
Timeline
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Jan Dadas

London

Summary

A dedicated and energetic professional who works well under pressure, committed to providing outstanding customer satisfaction. Highly organised in written and verbal communication, with the ability to multitask. Easily builds relations with stakeholders and team members. Capable of identifying trends pertaining to technical and procedural issues. Effective and accountable communicator with experience in managing and training teams. Personally, passionate about cultural and political sociology and music

Overview

7
7
years of professional experience

Work History

Customer Care Associate

The Financial Times
09.2022 - Current
  • Managed high-volume customer queries through effective time management, resulting in average 100% CSAT score in 2025 (target 93%)
  • Stayed current on product, security, and marketing updates, leading to a 97% average QA score for 2025 (target ≥90%)
  • Retained customers at 22% average rate (exceeding 15% target) by enhancing their FT experience
  • Specially selected to be part of a small team managing a high administrative workload over an exceptionally busy period of time
  • Chosen to be part of a team spearheading the incorporation of the CEMEA region into day-to-day operations of UK Customer Care Centre agents
  • Mitigated the impact of customer complaints by maintaining a high-quality customer experience in order to achieve lifetime value
  • Collaborated with stakeholders from across the business to better assist clients and ensure swift service
  • Identified, investigated, triaged and sought resolution for technical issues by communicating with technical support
  • Worked at the Subscriber Lounge at the FT Weekend Festival to demo tools and features of readers' subscriptions to increase engagement

Front of House

The Cow - Young's and Co
06.2021 - 09.2022
  • Responded to guest requests regarding their reservations, such as space arrangement, food and drink pre-orders or special-event requirements
  • Trained new employees, while maintaining swift and fun service
  • Managed bar and restaurant customer inquiries and orders in a timely manner
  • Created social media content for the brand

Cook

Butchies Ltd
05.2020 - 06.2021
  • Worked effectively with all kitchen personnel to adhere to the demanding pace of a fast-food establishment
  • Organised, maintained, and labelled all stock orders prior to cooking or shelving
  • Trained new batches of employees to ensure procedure adherence

Waiter

Linnaean Ltd
10.2019 - 03.2020
  • Provided professional service in the cafe as well as the wellness venue located inside
  • Prepared specialty coffee, tea drinks and cocktails in a fast-paced environment
  • Adhered to the highest hygiene standards of the luxury environment

Actor

STARS Impresario Film sp. O.o
07.2018 - 08.2019
  • Represented myself and the company at TV and film castings
  • Performed at various theatres across Poland, showcasing renditions of well-renowned musicals
  • Co-directed and co-choreographed some performances, as well as supervised their production in director's absence
  • Ran promotional efforts to boost ticket sales

Education

BA (Hons) - Politics And African Studies

SOAS University

High School Diploma - International Baccalaureate

Copernicus Bilingual High School

Skills

  • Salesforce CRM
  • Mac OS
  • Windows
  • Wordpress
  • Translation
  • Data Analysis
  • Critical Thinking
  • Cultural Awareness
  • Creative Writing
  • Problem Solving
  • Communication Skills
  • Time Management

Timeline

Customer Care Associate

The Financial Times
09.2022 - Current

Front of House

The Cow - Young's and Co
06.2021 - 09.2022

Cook

Butchies Ltd
05.2020 - 06.2021

Waiter

Linnaean Ltd
10.2019 - 03.2020

Actor

STARS Impresario Film sp. O.o
07.2018 - 08.2019

BA (Hons) - Politics And African Studies

SOAS University

High School Diploma - International Baccalaureate

Copernicus Bilingual High School

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Jan Dadas