Jan Rossa
Gdansk
Summary
As an IT System Administrator with years of experience in the field, I am highly skilled in managing and maintaining complex IT infrastructure. I possess a deep understanding of a wide range of IT systems, including servers, networks, storage, and cloud computing. With a strong focus on delivering high-quality solutions that meet the unique needs of organizations, I am dedicated to ensuring that IT systems operate at peak efficiency and reliability. I excel at diagnosing and resolving complex issues, proactively identifying potential problems before they occur, and implementing best practices to optimize IT operations. In addition to my technical expertise, I am also highly skilled in communication, collaboration, and project management. I work closely with cross-functional teams to ensure that IT systems align with business objectives and contribute to the overall success of the organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
System Analyst II
International Paper
01.2024 - Current
- Supported 1400+ servers across North America (Virtual and physical), including monitoring, troubleshooting, commissioning and decommissioning.
- Worked daily with VMware, Azure, Citrix, CISCO IMC, DELL iDRAC, HP iLO.
- Supported Windows Server 2016-2022.
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Mentored junior analysts on best practices in systems analysis techniques, contributing to their professional growth.
- Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints.
- Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
- Improved user satisfaction with system upgrades and regular maintenance tasks (SCCM).
- Provided critical support during system outages, minimizing downtime and business impact.
- Conducted regular system audits to ensure compliance with security protocols and best practices.
IT System Administrator
Banqsoft
08.2022 - 12.2023
- Administered on premise Active Directory, as well as Azure Active Directory.
- Administered Office 365 hybrid deployment with Exchange on prem, and SharePoint and OneDrive hosted in the cloud.
- Improved ServiceNow functionality by applying customer Service Portal enhancements.
- Administered Azure Stack HCI, providing high availability and redundancy to the company’s IT infrastructure and services through the configuration, and management of Microsoft Azure Stack HCI. Built automated solutions for server creation.
- Configured Azure Services for improved scalability and performance.
- Applied system patches, software upgrades and security enhancements through SCCM and MS Security portal.
- Developed and implemented back-up solutions for business continuity.
- Monitored and resolved server related issues, with first response time reduced to two hours.
- Documented and updated processes and procedures, improving knowledge base.
- Worked with system image deployment, automated user access, patching and antivirus systems.
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
- Reduced company downtime by proactively managing server backups and disaster recovery planning.
Desktop Support Technician
Bamboo Health
05.2022 - 08.2022
- Administered Azure Active Directory, MS Intune, JAMF
- Improved Jira functionality by introducing support bots into Slack chats.
- Provided application updates for users through SCCM to improve company security.
- Monitored and resolved server related issues.
- Documented and updated processes and procedures creating a new IT knowledge base from scratch.
- Worked with system image deployment, automated user access, patching and antivirus systems.
- Provided 2nd line remote support for users located in United States and in Poland.
- Collaborated with developers to investigate and remediate system wide issues.
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
IT Support Engineer
Amazon Web Services
04.2019 - 05.2022
- Administered on premise Active Directory user accounts, mailboxes, and group policies while troubleshooting client and server-side hardware and software on a daily basis.
- Managed local IT ticket queue in Remedy ticketing system.
- Provided advanced troubleshooting for Windows, MacOS and Linux operating systems and hardware devices.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Performed advanced networking tasks including CISCO hardware installation and configuration.
- Managed EMEA wide projects, preparing documentations for technicians, assisting them with technical expertise and advise.
- Provided continuous system image improvement ideas in group of 10 technicians selected throughout whole EMEA region.
- Automated work by writing PowerShell scripts.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
L2 End-user Support Engineer
Hemmersbach
04.2017 - 12.2018
- Provided daily support for Citrix VDI and Citrix Daas, including continuous monitoring and troubleshooting.
- Supported Windows 10 systems locally in Gdansk office and remotely for whole EMEA region as 2nd line of support.
- Created knowledge base documents for other technicians.
- Performed on-call duty related to local servers in Gdansk office.
- Created PowerShell scripts for daily work automation.
- Administered on premise Active Directory.
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
Education
Bachelor of Management -
Wyzsza Szkola Administracji I Biznesu
Gdynia07-2025
IT Technician - undefined
Technikum Lacznosci nr 4
01.2015
Skills
- Technical Skills: Active Directory, Networking, VMware, Servers, Antivirus, VPN, Cisco Anyconnect, Office 365, Azure, Windows, Macos, Jamf, Exchange, Server monitoring, Powershell, Citrix, Azure
- Languages: English (C2), Native Polish
- System upgrades
- Technical documentation
- Requirements gathering
- IT infrastructure
- Problem-solving
- Multitasking
- Excellent communication
- Team collaboration
- Team building
- Task prioritization
Certification
- Microsoft Certified: Azure Fundamentals Microsoft
- 2022 Earners of the Azure Fundamentals certification have demonstrated foundational level knowledge of cloud services and how those services are provided with Microsoft Azure.
- Microsoft Certified: Security, Compliance, and Identity Fundamentals Microsoft
- 2022 Earners of the Security, Compliance, and Identity Fundamentals demonstrate a functional understanding of security, compliance, and identity (SCI) across cloud-based and related Microsoft services.
Timeline
System Analyst II
International Paper
01.2024 - Current
IT System Administrator
Banqsoft
08.2022 - 12.2023
Desktop Support Technician
Bamboo Health
05.2022 - 08.2022
IT Support Engineer
Amazon Web Services
04.2019 - 05.2022
L2 End-user Support Engineer
Hemmersbach
04.2017 - 12.2018
IT Technician - undefined
Technikum Lacznosci nr 4
Bachelor of Management -
Wyzsza Szkola Administracji I Biznesu
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