Jan Rybakowicz
Warszawa
Summary
Communicative professional committed to continuous growth and effective interaction with others. Developed strong organisational skills to manage workload and prioritise tasks under time pressure. Built confidence in communication and cultivated robust business relationships through customer engagement.
Overview
2
2
Languages
4
4
years of post-secondary education
7
7
years of professional experience
Work history
Junior Sales and Customer Service Specialist
E100
Warszawa
2025.12 - Current
- Providing customer support to both international and Polish clients.
- Conducting telephone sales of the company's products and services.
- Actively acquiring new business clients through outbound phone calls.
- Analyzing customer needs and recommending solutions tailored to their requirements.
- Preparing and processing commercial agreements and sales documentation.
Training Specialist
3Shape
Szczecin
2024.12 - 2025.09
- Delivering training sessions and preparing training materials in English.
- Organizing internal training programmes.
- Designing training programmes tailored to the company's and employees' needs.
- Developing training materials and multimedia presentations.
- Monitoring participants' progress and providing constructive feedback.
- Organizing and coordinating training schedules.
Senior Sales Operations Specialist
3Shape
Szczecin
2022.07 - 2024.12
- Providing customer support to international clients.
- Delivering accurate and professional information about the company's products and services.
- Building and maintaining long-term customer relationships.
- Resolving customer issues and handling complaints.
- Collaborating with team members to ensure a high standard of customer service.
- Processing customer complaints and responding promptly to inquiries.
Mechanic
3Shape
Szczecin
2021.03 - 2022.07
- Verifying the proper functioning of company products.
- Assembling, disassembling, and adjusting mechanical components.
Customer Service Specialist
Oskar Wegner
Szczecin
2019.02 - 2020.06
- Customer support via phone, email, and live chat.
- Providing information about the company's products and services.
- Entering customer data into the system and updating customer records.
- Monitoring the status of customer orders throughout the fulfillment process.
- Resolving customer issues and handling complaints.
Education
Technical Secondary School of Construction
Szczecin 2014.09 - 2018.05
Skills
- CRM Systems
- Sales Documentation
- Microsoft Office Suite (Word, Excel, Outlook)
- Customer Service
- Teamwork and Collaboration
- Strong Communication Skills
- Ability to Work Under Pressure
Languages
Polish
Native
English
Upper intermediate (B2)
Hobbies
- Gaming and video games
- Music
- Reading books
- Travelling
Data Protection Consent
I hereby give consent to the processing of my personal data for the purpose of recruiting for the position I applied for.
Timeline
Junior Sales and Customer Service Specialist
E100
2025.12 - Current
Training Specialist
3Shape
2024.12 - 2025.09
Senior Sales Operations Specialist
3Shape
2022.07 - 2024.12
Mechanic
3Shape
2021.03 - 2022.07
Customer Service Specialist
Oskar Wegner
2019.02 - 2020.06
Technical Secondary School of Construction
2014.09 - 2018.05