Jan Rybakowicz
Warszawa
Summary
Communicative professional committed to continuous growth and effective interaction with others. Developed strong organisational skills to manage workload and prioritise tasks under time pressure. Built confidence in communication and cultivated robust business relationships through customer engagement.
Overview
2
2
Languages
4
4
years of post-secondary education
7
7
years of professional experience
Work history
Junior Sales and Customer Service Specialist
E100
Warszawa
12.2025 - Current
- Providing customer support to both international and Polish clients.
- Conducting telephone sales of the company's products and services.
- Actively acquiring new business clients through outbound phone calls.
- Analyzing customer needs and recommending solutions tailored to their requirements.
- Preparing and processing commercial agreements and sales documentation.
Training Specialist
3Shape
Szczecin
12.2024 - 09.2025
- Delivering training sessions and preparing training materials in English.
- Organizing internal training programmes.
- Designing training programmes tailored to the company's and employees' needs.
- Developing training materials and multimedia presentations.
- Monitoring participants' progress and providing constructive feedback.
- Organizing and coordinating training schedules.
Senior Sales Operations Specialist
3Shape
Szczecin
07.2022 - 12.2024
- Providing customer support to international clients.
- Delivering accurate and professional information about the company's products and services.
- Building and maintaining long-term customer relationships.
- Resolving customer issues and handling complaints.
- Collaborating with team members to ensure a high standard of customer service.
- Processing customer complaints and responding promptly to inquiries.
Mechanic
3Shape
Szczecin
03.2021 - 07.2022
- Verifying the proper functioning of company products.
- Assembling, disassembling, and adjusting mechanical components.
Customer Service Specialist
Oskar Wegner
Szczecin
02.2019 - 06.2020
- Customer support via phone, email, and live chat.
- Providing information about the company's products and services.
- Entering customer data into the system and updating customer records.
- Monitoring the status of customer orders throughout the fulfillment process.
- Resolving customer issues and handling complaints.
Education
Technical Secondary School of Construction
Szczecin 09.2014 - 05.2018
Skills
- CRM Systems
- Sales Documentation
- Microsoft Office Suite (Word, Excel, Outlook)
- Customer Service
- Teamwork and Collaboration
- Strong Communication Skills
- Ability to Work Under Pressure
Languages
Polish
Native
English
Upper intermediate (B2)
Hobbies
- Gaming and video games
- Music
- Reading books
- Travelling
Data Protection Consent
I hereby give consent to the processing of my personal data for the purpose of recruiting for the position I applied for.
Timeline
Junior Sales and Customer Service Specialist
E100
12.2025 - Current
Training Specialist
3Shape
12.2024 - 09.2025
Senior Sales Operations Specialist
3Shape
07.2022 - 12.2024
Mechanic
3Shape
03.2021 - 07.2022
Customer Service Specialist
Oskar Wegner
02.2019 - 06.2020
Technical Secondary School of Construction
09.2014 - 05.2018