Jan Suchecki
Katowice
Summary
Professional technical support professional with strong track record in troubleshooting, problem-solving, and delivering exceptional customer service. Adept at collaborating with teams to achieve optimal results and adapt to changing demands. Skilled in software and hardware diagnostics, network configuration, and user training. Known for reliability, effective communication, and proactive approach to resolving issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Koch Business Solutions- Poland sp. z o.o.
12.2022 - Current
- Company Overview: Koch Business Solutions and other companies: Guardian, Molex, Invista and SRG
- Technical Support Specialist based in Shared Services Center in Katowice
Senior Customer Experience Specialist with Spanish
Honeywell
05.2022 - 11.2022
Business Client Customer Care, OTC, Order management, SAP
Senior Service Desk Analyst with Spanish
Capgemini Polska Sp. z o.o.
09.2021 - 03.2022
IT Service Desk Specialist
Capgemini Polska Sp. z o.o.
07.2019 - 09.2021
IT Service Desk Support
Customer Service Representative
Groupon Shared Services
12.2017 - 10.2018
US Customer Service Representative (chats and emails)
Education
Bachelor of Science - Spanish Language And Literature
Uniwersytet Śląski W Katowicach
Katowice, Poland12.2021
Skills
- Technical troubleshooting
- Critical thinking
- Remote IT implementation
- Call center experience
- Remote technical support
- Computer proficiency
- Incident management
- SLA compliance
- Teamwork and collaboration
- Microsoft exchange
- Microsoft Office Suite
Certification
- 12/01/17, Certificate CAE, University of Cambridge, ESOL Examinations
- 05/01/11, Título de Bachiller (matura hiszpańska), El Ministro de Educación
Hobbies and Interests
- Travels
- Music
- Boardgames
- Fantasy
- Squash
Languages
English
Full Professional
Spanish
Professional Working
Polish
Native or Bilingual
Timeline
Technical Support Specialist
Koch Business Solutions- Poland sp. z o.o.
12.2022 - Current
Senior Customer Experience Specialist with Spanish
Honeywell
05.2022 - 11.2022
Senior Service Desk Analyst with Spanish
Capgemini Polska Sp. z o.o.
09.2021 - 03.2022
IT Service Desk Specialist
Capgemini Polska Sp. z o.o.
07.2019 - 09.2021
Customer Service Representative
Groupon Shared Services
12.2017 - 10.2018
- 12/01/17, Certificate CAE, University of Cambridge, ESOL Examinations
- 05/01/11, Título de Bachiller (matura hiszpańska), El Ministro de Educación
Bachelor of Science - Spanish Language And Literature
Uniwersytet Śląski W Katowicach
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