Jan Tomaszewski
Service Operation Officer
Łódź
Summary
Productive employee with many years of experience in site service, focused on customer satisfaction. Striving for new knowledge and learning new technologies. Interested in the dynamically developing e-sports industry and cybersecurity.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Service Operation Engineer
Nordea
08.2024 - Current
- Processing and validating financial trades across various asset classes (equities, bonds, derivatives, etc.)
- Investigating and resolving trade discrepancies and exceptions in daily operations
- Monitoring and managing settlement queues and failed transactions
- Collaborating with custodians and counterparties to ensure timely settlement and issue resolution
- Investigating breaks and mismatches in trade confirmations, cash, or positions
- Coordinating with internal teams such as middle office, risk, and compliance to align on operational processes
- Performing root cause analysis for recurring issues and suggesting process improvements
- Ensuring all activities are in line with internal controls and regulatory requirements
- Escalating critical issues to senior stakeholders with clear risk assessment and proposed actions
- Supporting month-end and year-end closing activities as needed
IT Help Desk Campus Leader
HCL Poland
02.2023 - 05.2024
- coordinating local IT projects
- setting daily and long-term priorities for my team
- troubleshooting
- cooperation with the local digital team and cyber security team in implementing new IT solutions
- main contact with the client
- purchasing, auditing, managing and maintaining IT equipment (PC's, mobile phones, network devices)
- training of new employees
- reporting, communicating and escalating problems
- network management
- on-call duty
- establishing, maintaining & continually improving customer relationships and satisfaction regarding IT customer service and support
- supporting Xerox network printers
- iOS & Android support (Workspace One / AirWatch)
Regional Service Manager
HCL Poland
04.2022 - 02.2023
IT Help Desk Team Lead
HCL Poland
09.2021 - 04.2022
IT Help Desk Specialist
HCL Poland
09.2019 - 09.2021
IT Service Desk Engineer
GF Extender Sp z o.o.
09.2016 - 10.2016
Education
Information Technology
Zespół szkól Techniczno-informatycznych w Łodzi
Regional Examination Commission
Regional Examination Commission
Okręgowa Komisja Egzaminacyjna
Skills
Communication skills
Inventory management
Resourcefulness
ServiceNow
Problem-solving
O365
Office 2013 & 2016
SAP problem-solving
Active Directory
MS Windows
Resistance to stress
People Management
Basics of Networking
UFO
Analytical thinking
Timeline
Service Operation Engineer
Nordea
08.2024 - Current
IT Help Desk Campus Leader
HCL Poland
02.2023 - 05.2024
Regional Service Manager
HCL Poland
04.2022 - 02.2023
IT Help Desk Team Lead
HCL Poland
09.2021 - 04.2022
IT Help Desk Specialist
HCL Poland
09.2019 - 09.2021
IT Service Desk Engineer
GF Extender Sp z o.o.
09.2016 - 10.2016
Information Technology
Zespół szkól Techniczno-informatycznych w Łodzi
Regional Examination Commission
Regional Examination Commission
Okręgowa Komisja Egzaminacyjna
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