Janeth Ngambeki
Warsaw
Summary
Passionate about delivering exceptional customer support and promoting lasting customer satisfaction. Adapting at utilization of customer service best practices to address inquiries, resolve issues, and provide timely assistance. Seeking to leverage my strong communication and interpersonal skills to contribute positively to Customer Support team.
Overview
2
2
years of professional experience
Work History
Customer Support Specialist
KH HANKO GROUP COMPANY(McDonalds)
10.2022 - Current
- Provide excellent customer service by greeting customers and meeting quality expectations.
- Collaborate with team members to ensure order accuracy and efficiency.
- Address guest needs, questions, and concerns to create an optimal dining experience.
- Train new team members on procedures, customer service, and sales techniques.
- Handle customer inquiries and escalate issues to supervisors when necessary.
Internship Student
JULIUS NYERERE INTERNATIONAL CONVECTION CENTRE(JNICC)
05.2021 - 05.2022
- Interacted with customers via phone, email, and in-person, providing information and assistance.
- Answered and transferred incoming calls, taking messages for staff members.
- Collaborated with teams to analyze problems and develop effective solutions.
- Participated in workshops and presentations to enhance project-related knowledge.
Education
Masters - International Relations And Management
Vistula University
Warsaw,polandBachelor - International Relations
Centre For Foreign Relations
Dar Es Salam , Tanzania11.2020
Skills
- Strong interpersonal and communication skills
- Active listening and effective problem-solving abilities
- Computer proficiency and adaptability to different tools
- Proficient in English (C2) and Polish (A1)
Languages
English
Bilingual or Proficient (C2)
Polish
Beginner (A1)
Timeline
Customer Support Specialist
KH HANKO GROUP COMPANY(McDonalds)
10.2022 - Current
Internship Student
JULIUS NYERERE INTERNATIONAL CONVECTION CENTRE(JNICC)
05.2021 - 05.2022
Masters - International Relations And Management
Vistula University
Bachelor - International Relations
Centre For Foreign Relations
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