Janeth Ngambeki

Krakow

Overview

years of professional experience

Work History

Teleperformance

Content Reviewer (T&S)

03.2024 - 03.2025

Job overview

Identified key trends from social media analytics, leading to three actionable recommendations that improved engagement for clients by creating more relevant content tailored to audience interests.
Centralized email and tasks management across different platforms, reduced duplicate data entry by 60% and improved data accuracy,leading to a 15% increase in team efficiency.
Handled over 100 pieces of user-generated content daily, including social media posts and website copy, against stringent client guidelines and community standards, maintaining 99% accuracy.
Conducted workshops for 5+ clients,translating complex data into actionable strategies for Chatbot development, streamlined chatbot workflows and increased client engagement by 20%.
Achieved 80% quality performance as a content reviewer, acting in accordance with policies.
Initiated and facilitated weekly strategy sessions with cross-functional teams,aligning objectives to achieve 25% increase in project completion rates.
Collaborated with content creation teams to evaluate and amend 25+ articles monthly based on analytical trends, enhancing engagement rates by 15% while ensuring adherence to brand voice and community standards

ACB BANK

Customer Care Representative

03.2021 - 09.2021

Job overview

Assisted customers with bank related questions, feedback and complaints.
Performed administrative tasks such as updating customer details and resolving account related questions
Reviewed over seven delinquent accounts weekly and communicated findings to the collections department, leading to a 10% increase in successful debt recovery, and a 10-day reduction in resolution time.
Orchestrated the implementation of a new CRM system, enhancing data accuracy and customer relationship management.
Referred customers to team leaders and expert advisers for complex inquiries by creating tickets using Zendesk.
Spearheaded the initiative to enhance clarity regarding various topics

Education

VISTULA UNIVERSITY
Warsaw, Poland

Master of Political Science and Management. from International Relations and Management.

2024

University Overview

Centre for Foreign Relations.
Tanzania.

Bachelor of Science from International Relations and Diplomacy

2020

University Overview

Skills

Customer Service & Client Relations
Excellent communication skills
Data Analysis & Verification

High motivation and self discipline
Knowledge of microsoft office

Languages

English

Advanced

PROFILE SUMMARY

Results-driven customer service representative with over 2 years experience in customer support, data verification, technical troubleshooting, recognized for delivering exceptional customer experiences and resolving conflicts effectively. Skilled in handling inquiries, resolving account-related issues, and optimizing customer interactions. Proven ability to manage 100+ daily cases, maintain 99% accuracy, and streamline workflows using CRM tools like Zendesk. An innovative thinker, with a customer-first mindset committed to delivering exceptionally and the ability to thrive in fast-paced environments. A collaborative team player who inspires and motivates colleagues while maintaining the ability to work independently.

Consent

Wyrazam zgode na przetwarzanie moich danych osobowych dia potrzeb niezbednych do realizacji procesu rekrutacji (zgodnie z Ustawq z dnia 29.08.1997 roku o Ochronie Danych Osobowych; (tekst jednolity: Dz.U. z 2015г., poz. 2135). I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2015, item 2135 as amended.

Timeline