Janeth Ngambeki
Krakow,12
Summary
Professional with experience in data verification, customer service, and compliance. Experienced at conducting background checks, verifying information, and ensuring accuracy in reports. Evaluated 100+ cases of daily, upholding stringent guidelines (99% accuracy); flagged and escalated 5 posts that violated policy, resulting in immediate removal and preventing legal ramifications. Developed comprehensive checklists for suspicious activities that led to a consistent decrease in false positives by over 30%, allowing for quicker resolution and fostering improved customer trust.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Content Reviewer
Teleperformance
03.2024 - Current
- Identified key trends from social media analytics, leading to three actionable recommendations that improved engagement for clients by creating more relevant content tailored to audience interests.
- Managed client emails and tasks via email, chat and phone calls
- Handled over 100 pieces of user-generated content daily, including social media posts and website copy, against stringent client guidelines and community standards, maintaining 99% accuracy.
- Participated in client meetings to discuss trends and findings and make ongoing recommendations on how to develop Chatbot /Gemini Bard.
- Achieved 80% quality performance as a content reviewer, acting in accordance with policies and guidelines.
- Reduced processing time by 20%, improving customer service for over 500 clients monthly.
- Collaborated with team members to achieve target results.
KYC Analyst
Banc ABC
03.2021 - 02.2022
- Monitored suspicious accounts using microsoft dynamics 365 prioritizing data precision. This resulted in over 75% of cases being clearly documented.
- Investigated suspicious transactions of over 20 clients daily, with a focus on data accuracy, ensuring KYC defects and deficiencies are properly documented, and passed down for updates.
- Improved quality control processes, which led to a notable 20% enhancement in performance.
- Identified over seven delinquent accounts weekly and communicated findings to the collections department, leading to a 10% increase in successful debt recovery, and a 10-day reduction in resolution time.
- Exceeded goals through effective prioritization and consistent dedication.
Education
Master of Arts - International Relations and Management.
VISTULA UNIVERSITY
Warsaw, Poland2024
Bachelor of Science - International Relations and Diplomacy
Centre For Foreign Relations.
Dar Es Salaam, Tanzania.2020
Skills
- Fluent in English both written and spoken
- Strong communication skills
- KYC
- Team player about delivering great customer experience
- Organized with the ability to prioritize tasks
- Quality Assurance
- Fraud detection
- Detailed-oriented with strong customer mindset
- Project planning and coordination
PROFILE SUMMARY
Professional with experience in data verification, customer service, and compliance. Experienced at conducting background checks, verifying information, and ensuring accuracy in reports. Evaluated 100+ cases of daily, upholding stringent guidelines (99% accuracy); flagged and escalated 5 posts that violated policy, resulting in immediate removal and preventing legal ramifications. Developed comprehensive checklists for suspicious activities that led to a consistent decrease in false positives by over 30%, allowing for quicker resolution and fostering improved customer trust.
Languages
English
Proficient
C2
Consent
Wyrazam zgode na przetwarzanie moich danych osobowych dia potrzeb niezbednych do realizacji procesu rekrutacji (zgodnie z Ustawq z dnia 29.08.1997 roku o Ochronie Danych Osobowych; (tekst jednolity: Dz.U. z 2015г., poz. 2135). I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2015, item 2135 as amended.
Certification
- Anti-Money Laundering Concepts; AML,KYC and Compliance., [UDEMY] - [2 hours].
Timeline
Content Reviewer
Teleperformance
03.2024 - Current
KYC Analyst
Banc ABC
03.2021 - 02.2022
Master of Arts - International Relations and Management.
VISTULA UNIVERSITY
Bachelor of Science - International Relations and Diplomacy
Centre For Foreign Relations.
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