Janusz Górka
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Not feeling comfortable in the role of a salesperson, hence looking for a change. Developing his programming skills to become a software engineer.
Overview
4
4
years of professional experience
Work History
Account Executive – SMB
Revolut
08.2022 - Current
- Proved successful delivering of services of the highest quality within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate complex solutions and provide them to customers.
- Took the initiative to find edge scenarios with different teams.
- Carried out day-day-day duties accurately and efficiently, paying attention to even the smallest details in every task.
Sales Development Representative
Adips
03.2022 - 08.2022
- Worked independently with minimal supervision – I am a self–starter.
- Built and managed accurate sales pipeline to maintain high volume of activity, manage sensitive client information and update existing and new client profiles.
- Won new business by articulating full value of company's capabilities to prospects [the biggest deal – a one-year contract of >$50k]
- Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.
Account Executive –Financial Advisor
Confiance
01.2022 - 03.2022
Export Account Manager
Axpol Trading
10.2020 - 12.2021
- Understood the solutions as the whole to provide products of the best quality.
- Obtained active knowledge of industry changes and communicated findings to national team.
- Promoted company by learning more about customers and presenting services for future shipping needs.
- Followed and suggested improvements to export rules, policies and procedures to drive compliance with government agencies.
Customer Support Manager
CenturyLink
05.2019 - 07.2020
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
IT Service Desk Analyst
CenturyLink
10.2018 - 04.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
Education
Master of Arts - Management – Business Communication
UEP
Poznań10.2020
Bachelor of Arts - Business Law And Economics
UEP / UAM
Poznań07.2018
Bachelor of Arts - Applied Linguistics
Wyższa Szkoła Języków Obcych
Poznań07.2016
Skills
- Swift SwiftUI programming
- being a self-starter
- analyzing every detail
- managing team and working as a team member
- understanding complex problems to provide complex solutions
- multitasking abilities
- looking for edge scenarios and preparing to them
Languages
Polish
Native language
English
Proficient
C2
French
Advanced
C1
Spanish
Advanced
C1
German
Upper intermediate
B2
Italian
Intermediate
B1
Timeline
Account Executive – SMB
Revolut
08.2022 - Current
Sales Development Representative
Adips
03.2022 - 08.2022
Account Executive –Financial Advisor
Confiance
01.2022 - 03.2022
Export Account Manager
Axpol Trading
10.2020 - 12.2021
Customer Support Manager
CenturyLink
05.2019 - 07.2020
IT Service Desk Analyst
CenturyLink
10.2018 - 04.2019
Master of Arts - Management – Business Communication
UEP
Bachelor of Arts - Business Law And Economics
UEP / UAM
Bachelor of Arts - Applied Linguistics
Wyższa Szkoła Języków Obcych
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