JAQUELINE FAZOLIM
Resumo do currículo
Professional with over 13 years of experience in project management, technical operations, and commercial development across manufacturing environments in Brazil, Portugal, and the USA. Skilled in designing and implementing structured processes, quality control systems, and KPI frameworks with measurable outcomes in efficiency and error reduction. Experienced in cross-functional collaboration, production documentation, and the introduction of new operational methodologies. International exposure through technical trade fairs such as Salone del Mobile Milano (2017 and 2018), with a consistent track record of delivering quality-focused results in precision-driven environments.
Visão geral
14
14
years of professional experience
Experiência profissional
Operations & Commercial Manager
DSC Móveis
Setúbal
2024.05 - atual
- Led the full operational transformation of a furniture manufacturing company, combining process engineering, quality management, and commercial development.
- Designed and implemented a structured KPI framework across production and project delivery, achieving a 40% reduction in project errors within 3 months, with an active roadmap targeting an 80% reduction over the following 2 months.
- Created standardised quality control flows and documentation protocols for each production stage, ensuring full traceability of components and project outcomes throughout the production cycle.
- Implemented AI-assisted workflows, including the deployment of Claude, to streamline internal documentation, project communication, and decision-making processes across departments.
- Established internal reporting structures and cross-team workflows, improving coordination between production, project management, and client-facing teams.
- Led the creation and full structuring of the company's commercial department from the ground up, defining prospecting methods, sales processes, and client relationship strategies.
- Developed a new business model, including the company's digital presence (website creation), B2B and B2C sales strategy, and customer engagement programmes targeting architects, interior designers, and end clients.
- Currently managing the showroom expansion project, responsible for strategic property scouting and feasibility analysis to support the company's physical growth.
Project & Operations Manager
Braithgate Empreendimentos Imobiliários LDA
Setúbal
2024.03 - 2024.11
- Responsible for the full implementation of the Urban Obras franchise in Palmela, including team setup, administrative structuring, and operational process design.
- Coordinated with an international investor group based in London, ensuring alignment with financial targets of €800K (2025) and €1.2M (2026).
- Developed scalable processes to support brand growth and operational consistency across locations.
Project, Process & Technical Marketing Manager
Fazolim Vidros e Espelhos LTDA
São Paulo
2013.08 - 2024.04
- Managed a manufacturing facility and a multidisciplinary team for over a decade, overseeing production operations, technical specification, and quality assurance in the glass and mirror industry.
- Delivered 100+ technical presentations to architecture and engineering firms, covering product application, safety regulations, material optimisation, and cost-efficiency — demonstrating deep familiarity with manufacturing processes and technical documentation.
- Delivered approximately 15 technical training sessions to industry partners, focusing on product application techniques, safety compliance, and project-specific technical requirements.
- Represented the company at international trade fairs — Salone del Mobile Milano (2017 and 2018) and Revestir São Paulo — serving as the technical reference for product presentation and specification.
- Implemented partner engagement and technical enablement programmes (Club&Casa, Cebrace Vivânce, MBigucci), reactivating commercial relationships and expanding market presence.
- Increased company valuation by 30% over a strategic cycle, resulting in a successful business sale in 2025.
- Five-time consecutive winner of the Club&Casa Design Award as top sales professional in the glass segment and best glass company in Greater ABC and São Paulo.
Account Executive & Special Projects
Agência Oficina de Ideias
São Paulo
2012.10 - 2013.07
- Managed project planning and execution for major Brazilian shopping mall networks (Iguatemi, BR Malls, Multiplan), coordinating logistics, timelines, and licensed partnerships with Nickelodeon.
- Contributed directly to the marketing strategy and event planning for the inauguration of Shopping JK Iguatemi in São Paulo.
Marketing Assistant
DZP Agency
New York
2012.01 - 2012.08
- Developed promotional campaigns, brand identity materials, and client prospecting strategies in an international, multicultural environment.
Marketing Freelancer
FollowUp Intercâmbios
New York
2011.12 - 2012.01
- Developed branding and market penetration strategies for the Brazilian market, including social media campaigns and presence at student events.
Commercial & Communications Assistant
Fazolim Vidros e Espelhos LTDA
São Paulo
2010.06 - 2011.12
- Technical and commercial support to architects and end clients.
- Development of promotional materials and support to the sales team.
Formação académica
Project Management Foundations Certification -
Google
MBA - Project Management
FGV Strong
São PauloBachelor - Advertising & Communications
Universidade Metodista de São Paulo
São PauloEnglish Language Programme -
ALCC
New YorkCompetências
- Quality Control & Process Documentation
- Project & Operations Management
- Technical Training & B2B Communication
- KPI Design & Performance Tracking
- Commercial Strategy & Client Relationship
- AI Integration & Digital Tools
Soft Skills
- Attention to Detail & Precision
- Structured & Organised Work
- Cross-Functional Collaboration
- Leadership & Team Enablement
- Fast Learner / Adaptability
Languages
Português
Língua materna
Inglês
Intermédio superior
B2
Personalizado
Munich, Germany
Cronologia
Operations & Commercial Manager
DSC Móveis
2024.05 - atual
Project & Operations Manager
Braithgate Empreendimentos Imobiliários LDA
2024.03 - 2024.11
Project, Process & Technical Marketing Manager
Fazolim Vidros e Espelhos LTDA
2013.08 - 2024.04
Account Executive & Special Projects
Agência Oficina de Ideias
2012.10 - 2013.07
Marketing Assistant
DZP Agency
2012.01 - 2012.08
Marketing Freelancer
FollowUp Intercâmbios
2011.12 - 2012.01
Commercial & Communications Assistant
Fazolim Vidros e Espelhos LTDA
2010.06 - 2011.12
Project Management Foundations Certification -
Google
MBA - Project Management
FGV Strong
Bachelor - Advertising & Communications
Universidade Metodista de São Paulo
English Language Programme -
ALCC