Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jaqueline Lepe

Krakow,12

Summary

Bilingual Spanish Teacher experienced in nurturing students struggling to learn foreign language and tailored teaching to best enhance competency. Explained assignments in English language and explained concepts clearly.

Overview

12
12
years of professional experience

Work History

Spanish Teacher

El Abanico
09.2023 - Current
  • Spanish lessons for people of all ages split in groups based on age and Spanish level.
  • Utilized a variety of teaching strategies and techniques to engage students, including hands-on activities and multimedia resources.
  • Collaborated with colleagues to create a comprehensive Spanish language program for all grade levels.
  • Utilized technology such as online learning platforms and video conferencing to facilitate distance learning.

Collections Portfolio Analyst

Capgemini
01.2021 - 02.2022
  • Monitored Accounts Receivable and payable activities, ensuring timely payments and collections.
  • Continuously contact the customers via soft-phone and email to collect aged invoices.
  • Worked with internal departments to ensure correct allocation of payments and proper invoicing.

Customer Service Representative

Genpact
09.2017 - 12.2020
  • Assisted customer & Sales Representatives with online accounts.
  • Conducted credit line review.
  • ENG - SPA translations.
  • Assisted with any credit cardholder inquiry made by phone.

Customer Service Representative

Telus International
09.2016 - 08.2017
  • Provided primary customer support to internal and external customers.
  • Tracked orders and packages.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Helped the customer with online shopping orders.

IT Service Desk Analyst

Centexsa S.A.
12.2013 - 06.2016
  • Computer Maintenance, formatting and PC app install.
  • User and equipment inventory.
  • Electric and phone cable install and maintenance.
  • Helped streamline repair processes and update procedures for support action consistency.

Kindergarten Teacher

Centro Estudiantil Bello Horizonte
11.2011 - 11.2013
  • Supported students aged 2 to 6 years old in developing social skills through structured activities and positive reinforcement techniques.
  • Delivered structured lessons on readiness skills by emphasizing phonics, Spanish language skills, literature, and handwriting.
  • Designed innovative initiatives to engage parents in educational process for student benefit.
  • Monitored and evaluated student progress through regular assessments and observations.

Education

9th Trimester - Clinical Psychology

Universidad De Occidente
Guatemala City, Guatemala

High School Diploma -

Escuela Nacional De Formacion Secretarial No. 4
Guatemala City, Guatemala
10.2011

Secondary School Diploma -

Instituto 14 De Julio De 1798
Guatemala City, Guatemala
10.2008

Skills

  • Grading
  • Discipline management
  • Student needs assessment
  • Student Motivation

Languages

Spanish
Native language
English
Upper intermediate
B2

Timeline

Spanish Teacher

El Abanico
09.2023 - Current

Collections Portfolio Analyst

Capgemini
01.2021 - 02.2022

Customer Service Representative

Genpact
09.2017 - 12.2020

Customer Service Representative

Telus International
09.2016 - 08.2017

IT Service Desk Analyst

Centexsa S.A.
12.2013 - 06.2016

Kindergarten Teacher

Centro Estudiantil Bello Horizonte
11.2011 - 11.2013

9th Trimester - Clinical Psychology

Universidad De Occidente

High School Diploma -

Escuela Nacional De Formacion Secretarial No. 4

Secondary School Diploma -

Instituto 14 De Julio De 1798

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Jaqueline Lepe