Jarosław Olczak
Łódź
Profil zawodowy
I am an experienced customer service professional with 15 years of expertise in customer support and responding to market demand for offered products. I successfully resolve customer inquiries and meet their expectations.
I ensure a high standard of service and handle crisis situations effectively.
Podsumowanie
3
3
Languages
1
1
Certification
5
5
years of post-secondary education
14
14
years of professional experience
Doświadczenie
Spare Parts Planning Expert,
Fujitsu Techology Solution
Łódź
2020.01 - 2025.11
- Creation and end-to-end management of spare parts orders
- Analysis of demand forecasts and close collaboration with suppliers in Japan and Germany
- Monitoring and tracking of material shipments, and coordination regarding product quality issues (complaints/claims)
- Striving to achieve goal maintaining a monthly inventory turn rate at the level defined by the manager
Order Management Coordinator
Fujitsu Techology Solution
Łódź
2018.01 - 2020.01
- · Analysis and end-to-end processing of customer orders for the Spares area and North and South America (approximately 40–50 inquiries per day, depending on the time of month or specific period-> SAP System : modules P82 and P84)
- · Adapting SAP orders to delivery requirements (transport, Incoterms, etc.) – P82
- · Full processing of changes to customer orders for materials/goods (e.g., changes to addresses, order quantities, etc.) – P84
Transport Planner
Sombra
Pabianice
2017.07 - 2017.12
- · Searching for loads and assigning them to the fleet (up to 24t capacity)
- · Maintaining documentation related to vehicle operations and technical condition
Office Manager
Zakatrans Polonia
Łódź
2011.06 - 2017.02
- Freight forwarding operations and FTL/LTL load planning – sales
- Office management, cost planning, accounting activities, issuing invoices, preparing cash reports
- Collaboration with an accounting firm
- Managing a team of 5 employees
- Maintaining client relationships (business visits)
Wykształcenie
Master - Geography
Univeristy of Lodz
Łódź 1998.10 - 2003.06
Umiejętności
- Teamwork skills
- Good work organization
- Responsibility
- An analytical approach to issues
- Full commitment to the work being performed
- Ability to work under pressure ( issues solving)
- Ability to quickly learn new tasks
Languages
Polish
First language
English
Advanced
C1
German
Upper intermediate
B2
Certyfikacja
- English language course Toeic Bridge -Certificate
- Logistics course -Certificate Junior European Logistic
Zainteresowania
- Sport, primarily football
- Music
- Airplanes (photos, programs related to avionics)
- Travels around Poland
Osiągnięcia
- I received annual bonuses after the end of the fiscal year.
Oś czasu
Spare Parts Planning Expert,
Fujitsu Techology Solution
2020.01 - 2025.11
Order Management Coordinator
Fujitsu Techology Solution
2018.01 - 2020.01
Transport Planner
Sombra
2017.07 - 2017.12
Office Manager
Zakatrans Polonia
2011.06 - 2017.02
Master - Geography
Univeristy of Lodz
1998.10 - 2003.06