Jason Hanaway

• Led the operations department in the post-pandemic rebuilding process, overseeing 10 schools in the UK and 2 in Malta.
• Recruited and trained a new operations team for Europe, consisting of 3 Programme Managers UK, Assistant Ops Manager UK, Transport Manager UK, Operations Manager Malta and Assistant Operations Manager, Malta.
• Created a comprehensive operations work plan to cover all aspects of the operation.
• Developed staff training initiatives specific to each summer school role aimed at developing skills of the workforce to meet dynamic industry demands.
• Developed an online safeguarding level 2 course with specific focus on summer schools.
• Worked closely with recruitment to help improve their interview and onboarding processes.
• Created a range of task based interviews to help screen more effectively management staff.
• Developed various office administrative tools to help automate key tasks to improve efficiency, and to aid in the standardization of processes across all centres and regions.
• Helped to develop effective systems and processes for the transfers department,
• In 2022 and 2023 recruited and trained all transfers staff.
• Conducted performance reviews for the Ops team, identifying areas for improvement for each team member and developing action plans.
• Led the UK Ops team through the BC inspection in 2024.

• Responsible for the overall quality of the course delivery at the 4 London locations based at Queen Mary University, London Southbank University, UEL Docklands and UCL (flagship centre), providing courses for up to 650 students weekly at each location.
• Organized and Led the 'London stay' programme for groups based in locations outside of London requiring a London weekend getaway.
• Regional Deputy Designated Safeguarding Lead DSL responsible for student welfare.
• Responsible for programme preparation in the lead up to the summer, including booking transport, facilities, attractions and catering.
• Responsible for monitoring costs around centre expenditure.
• Interviewed and recruited management teams for the centres.
• Developed activity manager and accommodation manager onsite pre-summer training.
• Involved in contract negotiations with providers.
• Developed office tools, systems and processes around accommodation.
• Built and maintained strong business relations with service providers.
• Delivered high-quality educational and activity programmes that met organizational and student satisfaction goals.

• Managed summer schools across multiple locations, including Kingston, Barking, Isleworth, Bedford, Dublin, Oxford Headington, and UCL
• Oversaw all aspects of the centres' day to day operations.
• Led teams of staff and ensured high standards of service and safety

• Managed summer schools in Oxford, Glasgow, and Lancaster
• Held dual responsibility for both centre management and activity coordination
• Recruited my own teams of 20-25 staff members each year
• Ensured smooth operations and high-quality experiences for students and staff

Company Overview: Private Business & Language College

• Managed a team of 8 teachers
  Designed and delivered business English courses for students
• Helped students prepare for Cambridge exams FCE and CAE
• Implemented observation and feedback sessions to enhance teaching quality and staff development