Jasurbek Numonov

Experienced Customer Service and Travel Coordinator, with a strong background in the hospitality and travel industry. Developed excellent communication, organizational, and problem-solving skills through managing guest relations, travel bookings, and client inquiries. Skilled in working under pressure to meet customer needs in a fast-paced environment, ensuring high levels of satisfaction. Key strengths include:

Customer Relationship Management: Successfully handled customer inquiries, providing timely and personalized support for hotel bookings, travel itineraries, and other guest services.
Problem-Solving: Proactively addressed customer concerns, resolving issues such as booking conflicts, travel changes, and service requests while maintaining a positive attitude.
Time Management: Effectively managed multiple tasks, including reservations, guest check-ins, and travel arrangements, ensuring smooth operations even during peak periods.
Attention to Detail: Ensured accuracy in customer information, travel documentation, and billing, reducing errors and enhancing customer satisfaction.
Team Collaboration: Worked closely with other departments, including housekeeping, transport, and concierge services, to deliver seamless and memorable experiences for guests.
Adaptability: Quickly adjusted to changing schedules and customer demands, ensuring high levels of customer service even in dynamic situations.

Certified Social Media Marketing Manager
Received comprehensive training in social media marketing strategies, focusing on content creation, engagement, and analytics for platforms such as Instagram, Facebook, Twitter, and LinkedIn. Gained hands-on experience with tools like Hootsuite, Buffer, and Google Analytics to develop and manage campaigns. Key areas covered include:

• Content Strategy: Learned how to create engaging and targeted content that aligns with brand messaging and appeals to specific audiences.
• Social Media Analytics: Gained expertise in using data to measure campaign success, adjust strategies, and optimize performance for better ROI.
• Community Management: Developed skills in building and nurturing online communities, fostering brand loyalty, and managing customer interactions.
• Paid Advertising: Gained proficiency in running targeted ad campaigns on various platforms to increase brand visibility and conversions.
• Brand Awareness: Trained in techniques for enhancing brand visibility through organic growth, influencer partnerships, and customer engagement strategies.