Javid Fakhri
Summary
Detail-oriented KYC Analyst execution in Know Your Customer activities focusing on client's periodic review and exceptions in line with regulatory standards and jurisdictions. Robust knowledge and understanding of regulation affecting KYC program. Interacts and works closely with business stakeholders at all levels of seniority.
Overview
7
7
years of professional experience
Work History
Senior Compliance AML KYC Analyst
Citi Bank
09.2022 - Current
- Verify the accuracy and completeness of customer due diligence (CDD) documentation and other AML/KYC-related activities.
- Review the quality of work to ensure it meets the established standards and compliance requirements.
- Provide guidance and support to the analyst in interpreting and applying AML/KYC policies and procedures.
- Assist in resolving any issues or questions related to compliance tasks.
- Conduct training sessions for the team to enhance their understanding of AML/KYC regulations and internal procedures.
- Share updates on changes in regulations and industry best practices.
- Provide coaching and guidance on areas that may need improvement or further attention.
- Implement performance metrics to track the efficiency and effectiveness of the AML/KYC processes.
- Escalate any identified compliance issues or concerns to higher management or the appropriate channels for resolution.
- Work towards enhancing the efficiency of AML/KYC processes through continuous improvement initiatives.
- Collaborate closely with the compliance team to ensure a unified approach to regulatory adherence.
- Participate in discussions and meetings to share insights and contribute to the development of effective compliance strategies.
- Ensure that the analysts are consistently following established AML/KYC policies and procedures.
- Reinforce the importance of compliance and the impact on the organization's reputation and regulatory standing.
AML KYC Analyst
National Westminster Bank (Natwest) - Royal Bank of Scotland
07.2021 - 08.2022
- Conducting thorough and risk-based customer due diligence (CDD) on new and existing customers.
- Reviewing and validating customer identification documents and information to ensure compliance with regulatory requirements.
- Escalating potential compliance issues to senior management.
- Providing regular reports to senior management on the status of AML and KYC compliance efforts.
- Monitor and analyze transactions for unusual patterns or activities that may indicate potential money laundering or illicit financial behavior.
- Investigate and report suspicious transactions promptly.
- Maintaining accurate and up-to-date records of customer information, due diligence, and investigations.
- Preparing and submitting reports to regulatory authorities as required.
- Communicating effectively with stakeholders to address compliance concerns.
- Conducting investigations into suspicious activities to identify potential money laundering or other financial crimes.
- Staying up-to-date with relevant AML and KYC regulations and ensuring the organization's policies and procedures align with current regulatory requirements.
- Assessing the risk associated with different clients and transactions and implementing risk-based approaches to compliance.
Senior Customer Consultant Representative
Majorel
10.2021 - 06.2022
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Engaged clients in person and over phone to answer questions and address complaints.
Customer Consultant Representative
Majorel
03.2021 - 10.2021
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Listened to customers in actively to assess issues and provide accurate information.
Business Development Manager
Turizm. Az MICE and DMC
05.2019 - 09.2019
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Lead and manage a team, ensuring they understand their roles and responsibilities.
- Foster a positive team culture, encourage collaboration, and promote a sense of shared purpose.
- Allocate tasks and responsibilities among team members based on their skills and workload.
- Monitor workflow and ensure that tasks are completed efficiently and within established timelines.
Reservation Coordinator
PASHA Travel LLC
06.2018 - 05.2019
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
Customer Service Representative
Azerconnect LLC
07.2016 - 02.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Master of Arts - Economics
Azerbaijan State University of Economics
Baku, Azerbaijan06.2017
Bachelor of Arts - World Economy
Baku State University
Baku, Azerbaijan06.2014
Skills
- KYC
- Presentation Skills
- Teamwork
- Team Leadership
- Public Speaking
- Quick Learning
- High Risk Account Reviews
- Verbal and Written Communication
- Risk Assessment
- Problem Resolution
- Relationship Building
- Customer Relations
- SAP
- Equifax
- Salesforce CRM
- Microsoft Dynamics 360
- Microsoft Azure
- Microsoft Office
- Order Management System
- Content Labeling
- Citrix
- Amazon Workspaces
- HTML
- Market Research
- Project Management
Languages
English
Advanced
C1
Russian
Proficient
C2
Turkish
Proficient
C2
Azerbaijani
Proficient
C2
Polish
Intermediate
B1
Spanish
Elementary
A2
Hobbies and Interests
- Economics
- Brain teasers
- Books
- Foreign Languages
- Travelling
- International Culture
- Movies
- Virtual Games
- Music
Timeline
Senior Compliance AML KYC Analyst
Citi Bank
09.2022 - Current
Senior Customer Consultant Representative
Majorel
10.2021 - 06.2022
AML KYC Analyst
National Westminster Bank (Natwest) - Royal Bank of Scotland
07.2021 - 08.2022
Customer Consultant Representative
Majorel
03.2021 - 10.2021
Business Development Manager
Turizm. Az MICE and DMC
05.2019 - 09.2019
Reservation Coordinator
PASHA Travel LLC
06.2018 - 05.2019
Customer Service Representative
Azerconnect LLC
07.2016 - 02.2018
Master of Arts - Economics
Azerbaijan State University of Economics
Bachelor of Arts - World Economy
Baku State University
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