Juan Carlos Peña

Director of Project Excellence

• Tasked with establishing a Project Excellence (PMO) global function to centralize and standardize the project management practice to support a community of 120+ professionals.
• Created a service catalogue to provide support in four main areas - competence development, project services, practice and methodologies, and portfolio management.
• Acted as functional area lead for implementation of Workday's PSA module across 8 countries in Europe and Americas.

Deployment Project Manager

2019 — 2020

• Managed global deployment of NDPd (Nokia Delivery Platform Deploy), instance of Innoeye’s SiteForge (automation intelligence & workflow orchestration platform), and phase-out of IPM (Integrated Project Management), legacy site management tool, for 100+ projects / 50+ client teams supporting mobile network operators.
• Achieved 100% usage of NDPd and on time decommissioning of IPM by providing end-to-end governance, including stakeholder management, service requests follow up, change management, schedule management, and issues resolution.
• Ensured customer satisfaction and tool usage compliance of ~5K registered end-users by acting as single point of contact for European, Latin American, and North American markets.

Head of Business and Project Support

2018 — 2019

• Established a PMO with 10+ senior specialists in project management and competence development in Finland, Poland, Portugal, and the United Kingdom. Responsible for recruitment, onboarding, performance reviews, and team utilization.
• Managed business operations for 200+ global team members of AVA (Automation, Virtualization and Analytics platform for use case development) organization. Responsible for governance, mode of operations, recruitment, budget planning, KPIs reporting, and process improvement.
• Eliminated resource constraints by sourcing missing 30% talent required by AVA organization, liaising between headhunting partner and hiring managers throughout recruitment.
• Contributed to development and deployment of 7 platform quarterly releases by overseeing client relationship management, and service requirements and release features definition.
• Provided effective competence development for use case developers by developing training materials (2 roles and 4 proficiency levels) and managing communications (newsletter, all-hands meeting, demos).

Global Project Management and Process Manager

• Continued with same role and responsibilities held in Hewlett Packard Enterprise, after spin-off and merger with Computer Sciences Corporation (CSC).
• Led two teams of 10+ project management specialists and 20+ process experts located in Costa Rica, France, India, Mexico, Poland, and the United Kingdom.
• Helped clients achieve up to 50% cost reduction and enhanced customer service by supporting business process outsourcing transition and transformation programs. Sample accounts include CaixaBank, Coats, DHL, Nestle, Salesforce, UniCredit, Verizon, and VF.

Global Project Management Office Manager

• Relocated by company to Poland prior to corporate spin-off, continuing with same role and responsibilities held in Hewlett-Packard.
• Increased chance of contract signing or renewal by supporting deal pursuit efforts in Europe and hosting client site visits and demos, showcasing delivery centre capabilities.
• Provided a 50% back office headcount reduction for Coats (British multinational textile company) in Europe and North Africa (5 markets), by delivering finance and administration processes outsourcing projects as Transition Manager in 2016 – 2017.

Regional Project Management Office Manager

2010 — 2015

• Led team of 15+ project management specialists located in Costa Rica, Mexico, and Poland. Responsible for recruitment, training, performance reviews, and team utilization.
• Supported business operations for 75+ global team members. Responsible for governance, profit and loss, program status reporting, lessons learned, and voice of customer.
• Helped clients achieve up to 50% cost reduction and enhanced customer service by supporting business process outsourcing transition and transformation programs. Sample accounts include Clorox, Del Monte, Google, Guthy Renker, IHG, IMP, Eli Lilly, ICI, MCBC, McCain Foods, Philips, Shell, Smith & Nephew, Sony Ericsson, Sun Chemicals, and Time.
• Ensured 80% or higher customer satisfaction and client project standardization by deploying methodology, tools, and templates for project management.
• Provided a 40% back office headcount reduction for Eli Lilly (American multinational pharmaceutical company) in Latin America (10 markets), by delivering finance and administration processes outsourcing projects as Transition Manager in 2012 – 2013.

Project Management Office Lead

2008 — 2010

• Monitored and controlled 30+ finance and administration or human resources outsourcing projects across all regions for accounting, talent management and banking processes.
• Achieved a 50% time reduction in request for proposal (RFP) submission for deal pursuit by developing 2 MS Excel – VBA applications (project cost modeler with estimates for labour, travel and variable costs; resource workload estimator with man hours required per project).
• Ensured 100% billing and tracking compliance by redesigning support process of billable time/travel tracking system, providing reporting and introductory technical support services to entire organization.

Quality Assurance Lead

2006 — 2008

• Ensured quality level agreements by assessing internal account projects for financial processes (payroll, accounts payable, accounts receivable, record to report, etc.).
• Provided a 60% workload decrease for program management office resources by creating methodologies, metrics and toolkits for risk, issue, schedule, and quality management. Delivered related training to ~30 global team members.
• Improved and published standard collateral materials by collaborating in organization-wide standardization initiatives for global operating practices.

Team Lead & Business Process Analyst

2006 — 2006

• Led team of 10+ order management customer service representatives assigned to United States corporate accounts such as Agilent Technologies, Bank of America, Cardinal Health, Microsoft, Qualcomm.
• Provided new hire training in order management process applications and delivered MS Excel workshops to ~100 team members.
• Attained a 75% time reduction in metric dashboard creation by developing a shared database application, providing real-time visibility of turn-around time and service level agreements.