Jędrzej Lipnicki

• Responded to customer calls, emails and chats to answer questions about products and services.
• Working with the administration team to resolve customer queries as effectively as possible,
• Raising any potential issues as soon as they are noticed to avoid future problems.
• Meeting SLA targets.
• Educated customers on company systems, form completion, and access to services.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.

• Handled customer inquiries and suggestions.
• Actively listened to customers in order to troubleshoot problems.
• Answered constant flow of customer calls and tickets.
• Reporting and processing refunds,

Portuguese language lessons - A1/B1 level.

Group lessons: portuguese language- A1/A2 level, spanish language-A1 level.

• Attending clients using portuguese, spanish and english language.
• Giving directions and map navigation in tourist information point.
• Selling tickets and creating daily reports.

• Answering tourists' queries using portuguese, spanish and english language.
• Navigating on service available during the week - tourist tours.
• Shadowed senior team members to learn all related jobs and tasks.
• Collaborated with tours selling tickets