JEAN D' AMOUR NIYODUKESHA
Łódź
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
CUSTOMER SUPPORT SPECIALIST
I&M Bank Rwanda
02.2019 - 01.2021
- Responsible for providing highest customer service by assisting end users in resolving their purchase issues and helping them through the purchase of products timely and efficient.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
JUNIOR QUALITY ANALYST
Inyange Industries Ltd
04.2017 - 01.2019
- Working close with Senior QA to ensure that products and services meet customer expectations and company standards
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Rejected materials, components, and finished products and documented reasons.
- Trained new employees on company-specific quality control procedures, fostering a culture of continuous improvement.
Education
Bachelor of Science - Management Science
UNIWERSTET WSB MERITO
06.2026
High School Diploma -
SAINT BARNABAS S.S.
01.2016
Skills
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Computer Skills (Excel, word, …)
- Data Evaluation
- Customer Relationship Management
- Good Communication Skills
- Effective Written and Verbal Communication
Languages
English
Advanced
C1
French
Intermediate
B1
kiswahili
Upper intermediate
B2
Quote
Successful people do what unsuccessful people are not willing to do. Don't wish it were easier; wish you were better.
Jim Rohn
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CUSTOMER SUPPORT SPECIALIST
I&M Bank Rwanda
02.2019 - 01.2021
JUNIOR QUALITY ANALYST
Inyange Industries Ltd
04.2017 - 01.2019
Bachelor of Science - Management Science
UNIWERSTET WSB MERITO
High School Diploma -
SAINT BARNABAS S.S.
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