Jean Gualbert Ushakwa
Warsaw
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. excellent time management and problem-solving skills. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Technical Support Analyst
VikingCloud
Warsaw
05.2022 - Current
- Provide exceptional customer experiences at every customer touchpoint
- Made outbound lead follow-ups to existing customers by telephone and email to revalidate their compliance account for payment card industry security standard council (PCI DSS) .
- Security assessment and compliance support
- Work with Microsoft excel for data entry and data management
- Utilizing Sysnet technology – assist and/or manage customer profiles to determine their Security and Compliance requirements and complete/maintain the subsequent security assessments to determine security and compliance status
- Processing trouble ticket for resolution based upon classification
Customer Service Specialist
Cineworld
Warsaw
10.2021 - 05.2022
- Achieved high satisfaction rating through proactive e-mail resolutions of customer issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded product or service failure complaints and notified appropriate departments.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Provided primary customer support to internal and external customers.
Education
Master of Science - Management Engineering
Warsaw University of Technology
Warsaw 02.2021 -
Bachelor Diploma - International Business And Trade
Nanjing University of Information Science And Tech
Nanjing, China 09.2015 -
Skills
Analytical skillsundefined
Languages
English
Advanced
C1
Timeline
Technical Support Analyst
VikingCloud
05.2022 - Current
Customer Service Specialist
Cineworld
10.2021 - 05.2022
Master of Science - Management Engineering
Warsaw University of Technology
02.2021 -
Bachelor Diploma - International Business And Trade
Nanjing University of Information Science And Tech
09.2015 -
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