Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jean Gualbert Ushakwa

Jean Gualbert Ushakwa

Warsaw

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. excellent time management and problem-solving skills. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience
6
6
years of post-secondary education

Work History

Technical Support Analyst

VikingCloud
Warsaw
05.2022 - Current
  • Provide exceptional customer experiences at every customer touchpoint
  • Made outbound lead follow-ups to existing customers by telephone and email to revalidate their compliance account for payment card industry security standard council (PCI DSS) .
  • Security assessment and compliance support
  • Work with Microsoft excel for data entry and data management
  • Utilizing Sysnet technology – assist and/or manage customer profiles to determine their Security and Compliance requirements and complete/maintain the subsequent security assessments to determine security and compliance status
  • Processing trouble ticket for resolution based upon classification

Customer Service Specialist

Cineworld
Warsaw
10.2021 - 05.2022
  • Achieved high satisfaction rating through proactive e-mail resolutions of customer issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Provided primary customer support to internal and external customers.

Education

Master of Science - Management Engineering

Warsaw University of Technology
Warsaw
02.2021 -

Bachelor Diploma - International Business And Trade

Nanjing University of Information Science And Tech
Nanjing, China
09.2015 -

Skills

Analytical skillsundefined

Languages

English
Advanced
C1

Timeline

Technical Support Analyst

VikingCloud
05.2022 - Current

Customer Service Specialist

Cineworld
10.2021 - 05.2022

Master of Science - Management Engineering

Warsaw University of Technology
02.2021 -

Bachelor Diploma - International Business And Trade

Nanjing University of Information Science And Tech
09.2015 -
Jean Gualbert Ushakwa