Jean Gualbert Ushakwa
Warsaw
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. excellent time management and problem-solving skills. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Technical Support Analyst
VikingCloud
Warsaw
05.2022 - Current
- Provide exceptional customer experiences at every customer touchpoint
- Made outbound lead follow-ups to existing customers by telephone and email to revalidate their compliance account for payment card industry security standard council (PCI DSS) .
- Security assessment and compliance support
- Work with Microsoft excel for data entry and data management
- Utilizing Sysnet technology – assist and/or manage customer profiles to determine their Security and Compliance requirements and complete/maintain the subsequent security assessments to determine security and compliance status
- Processing trouble ticket for resolution based upon classification
Customer Service Specialist
Cineworld
Warsaw
10.2021 - 05.2022
- Achieved high satisfaction rating through proactive e-mail resolutions of customer issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded product or service failure complaints and notified appropriate departments.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Provided primary customer support to internal and external customers.
Education
Master of Science - Management Engineering
Warsaw University of Technology
Warsaw 02.2021 -
Bachelor Diploma - International Business And Trade
Nanjing University of Information Science And Tech
Nanjing, China 09.2015 -
Skills
Analytical skillsCommunication skills
Account management
Problem-solving skills
English fluency
French fluency
MS Excel
Support ticketing systems
Credit and cash payments
SLA fulfillment
CRM customer support
Asgard platform
Languages
English
Advanced
C1
Timeline
Technical Support Analyst
VikingCloud
05.2022 - Current
Customer Service Specialist
Cineworld
10.2021 - 05.2022
Master of Science - Management Engineering
Warsaw University of Technology
02.2021 -
Bachelor Diploma - International Business And Trade
Nanjing University of Information Science And Tech
09.2015 -