Jean Kevin Bryan Prayag
PORT LOUIS
Summary
Results-driven manager with a strong focus on team collaboration, operational efficiency, and customer service excellence. Expertise in streamlining processes and resolving issues to enhance service delivery.
Overview
11
11
years of professional experience
Work History
Manager
celero
riche terre
01.2025 - 01.2026
- Managed daily operations to ensure smooth workflow and service delivery.
- Supervised team members to promote collaboration and maintain engagement.
- Developed operational procedures to streamline processes and reduce delays.
- Assisted in inventory management to ensure adequate stock levels and availability.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
Salesperson
square deal ltd
forbach
03.2021 - 12.2024
- Processed sales transactions using point-of-sale systems efficiently.
- Maintained knowledge of product features and promotions regularly.
- Handled customer complaints with professionalism and empathy.
- Provided feedback on customer preferences to improve inventory decisions.
- Collaborated with team members to achieve sales targets consistently.
- Provided personalized service to build relationships with customers.
Sales Representative
PPCL
coromandel
11.2019 - 02.2021
- Engaged customers to understand needs and promote product features.
- Developed strong relationships with clients to ensure repeat business.
- Collaborated with marketing team to create effective promotional materials.
- Conducted product demonstrations to showcase benefits and functionalities.
- Managed inventory levels to ensure product availability for customers.
- Provided feedback to management on customer preferences and market trends.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Generated new sales leads through cold calling and networking activities.
General Supervisor
New Boyel Steel Concept LTD
terre rouge
02.2015 - 01.2019
- Supervised daily operations to ensure team efficiency and compliance.
- Coordinated staff schedules to optimize workflow and resource allocation.
- Conducted regular inspections to maintain equipment and workplace safety standards.
- Facilitated communication between departments to streamline project execution.
- Implemented process improvements to enhance productivity and reduce waste.
- Monitored inventory levels and managed supply orders for operational needs.
- Resolved customer complaints in a timely manner.
- Managed multiple projects simultaneously while maintaining quality standards.
- Coordinated with other departments to ensure successful completion of projects.
- Maintained accurate records of employee attendance and leave requests.
- Collaborated with department heads to develop annual budgets.
- Facilitated meetings between management and union representatives.
- Assessed quality control measures for incoming materials from vendors.
- Negotiated contracts with external vendors for services or supplies.
- Ensured that all required paperwork was completed accurately and on time.
- Mentored, trained and supervised staff on a daily basis.
Education
BBA -
EIILM University
Ebene03-2006
Skills
- Operational management
- Team leadership
- Process optimization
- Customer service
- Inventory oversight
- Sales strategy
- Product knowledge
- Customer relationship management
- Problem solving
- Time management
- Business administration
- Goal setting
- Customer relationship management (CRM)
- Relationship building
- Verbal and written communication
Timeline
Manager
celero
01.2025 - 01.2026
Salesperson
square deal ltd
03.2021 - 12.2024
Sales Representative
PPCL
11.2019 - 02.2021
General Supervisor
New Boyel Steel Concept LTD
02.2015 - 01.2019
BBA -
EIILM University