Jeevan Komban
Technical Engineer Customer Support
Krakow,12
Summary
With 9+ years of maintenance experience, including my current position as a Technical Engineer Customer Support at Finastra, I have developed expertise in troubleshooting and diagnosing NCR equipment and software. Demonstrating a strong work ethic and a passion for delivering exceptional service, I am now eager to leverage my extensive knowledge of hand and power tools to bring immediate value to the company in the positions of Product Engineer, Software Consultant, and Technical Engineer Customer Support.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
Technical Engineer Customer Support
Finastra
Thiruvananthapuram, Kerala
09.2022 - Current
- Uopen/Originate US Banking Web Application
- Front-end technologies including HTML5, DHTML, CSS, XML, JavaScript and JSP
- Spring, Hibernate, JDBC, MySQL Database
- SQL query and Unix commands
- Handling the ant jobs
- Worked in application servers: Tomcat, Jboss Web servers, FTP server, Nginx server
- Cloud: Azure
- Managing Critical Incidents
- Use Site 24X7 for monitoring the URLs
- Co-ordination with Network and Development team
- Basic networking knowledge
- Service now Handling, Sales-Force management and Jira
- Production/UAT Server accessing (Web server and Interface server) and making changes as per client
- Checking logs in Tomcat Web Server and Interface servers
- Log tailing using Linux/Unix Terminal command
- Ability to identify performance issues within the architecture, Load balancers, Web/App servers, Database, Operating System, Network, Software (JAVA) and Hardware
- Identified and corrected system faults to minimize operational system downtime.
- Provided exceptional technical support, addressing client concerns and ensuring their needs were met.
Software Consultant
AKSHAY SOFTWARE TECHNOLOGIES LTD.
10.2021 - 08.2022
- Handling NCR CORPORATION Vision project with CITI Bank
- Script writing
- SQL Query
- Troubleshooting the Vision server connectivity
- Network Troubleshooting
- Vision Certificate verification
- Analyzing different types of logs from BIOS, Windows level through the Application level
- Reviewing the code around the issue
- Application level (Advance ANDC, Aptra Activate) investigations involve reviewing the PD trace, Debug log, EJ, Message IO traces, Event View log
- APTRA XFS platform level investigation involves reviewing XFS Trace, Driver specific logs, Event View, Debug log, Device log, UEH log, Dump files, performance logs, process monitor log
- Supports Unified Agent and Software Distribution Agent (client software)
- For this investigation review, UA logs, SWD logs, Vision trace
- Communicating with different teams to progress forwarded with the investigation
- Communicating with higher level management (generally to the extent of Vice president involvement) for the escalations
- Deploying the customer image or the software stack to simulate the issue in lab environment and progress with testing for resolution
- Managing high incident volume (NEOS - Service now platform)
- Managing the reported issue to L4 team through JIRA platform
- Documentation of the reported issues in Oracle database
- Reviewing and approval of the issue knowledge documents written by team members
- Providing training and assistance to new team members on APTRA XFS platform level
- Database management
- Handling Jira Incidents
- NCR ATM product software support
- Investigating NCR Application logs and resolving the issue before SLA
- Client direct interaction and making the customer satisfied with the product
- Developed complex solutions to all business problems along with customer engagements by detailed analysis, negotiation and coordination with main decision makers.
Product Engineer/Customer Engineer
NCR CORPORATION
11.2015 - 10.2021
- Windows 7/8/10 software installation and configurations Troubleshooting the network and identifying the root cause
- Expertise in MS excels for filtering data, creating pivot tables, validating data for every quarter project projection
- Monitor the performance of the computer systems and address issues as they arise
- Provide technical support for software reconfigurations to aid in function customization
- Install computer hardware and software on desktops to keep versions current
- Used remote diagnostic tools to identify sources of certain customer issues
- Disassemble, assemble, troubleshoot, repair, refurbishment of all ATM modules like dispenser modules, card readers, printers and depository
- Testing in Aptra
- Collaborated with cross-functional teams to ensure seamless integration of product components.
Junior Executive
Brinks Arya
01.2014 - 12.2014
- Back office data entry Office system repair
- Hardware upgrade
- Software upgrade and FLM initiative
- Provided excellent customer service, resolving issues promptly and nurturing long-term client relationships.
- Generated comprehensive reports highlighting key business insights for presentation to executive leadership teams.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Anna University
India 08.2009 - 02.2018
Skills
Technical support
Technical troubleshooting
Hardware troubleshooting
Network functionality
User support
Root cause identification
Incident management
Code reviews
Application monitoring
Application flow processes
Timeline
Technical Engineer Customer Support
Finastra
09.2022 - Current
Software Consultant
AKSHAY SOFTWARE TECHNOLOGIES LTD.
10.2021 - 08.2022
Product Engineer/Customer Engineer
NCR CORPORATION
11.2015 - 10.2021
Junior Executive
Brinks Arya
01.2014 - 12.2014
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Anna University
08.2009 - 02.2018
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