Jehovajireh SIMBI SHEMA

• Provided accurate information on flight schedules, bookings, and baggage policies to customers.
• Managed customer relationships by updating and maintaining profiles in the CRM system.
• Resolved complaints with empathy and patience, escalating unresolved issues when necessary.

• Maintained confidentiality when handling sensitive financial information, adhering to ethical guidelines set forth by the company's
  policies.
• Assisted with account reviews and preparation for account reviews.
• Recorded financial transactions in the accounting system at Development Bank of Rwanda (BRD) PLC.
• Assisted in updating financial records, ledgers, and databases for accurate financial reporting.
• Supported with invoice logging and filing to ensure smooth financial operations.

As a Customer Support Representative at MTN Rwanda, I played a
crucial role in responding to customer inquiries and providing information
on products and services.

• Answered calls, emails, and live chats promptly and professionally to
  address customer needs.
• Assisted customers with SIM card registration and activation, ensuring a
  seamless onboarding experience.

• Led the daily transaction processing for Bank of Kigali Plc, recording
  and verifying financial transactions.
• Managed cash flow entries and petty cash transactions to maintain
  accurate financial records.
• Posted journal entries into accounting systems, ensuring up-to-date
  financial data