Jeniecia Bethea
San Antonio
Summary
Dynamic business owner with a proven track record in marketing and customer relations at Gc Services. Expertise in regulatory compliance and staff management, successfully driving growth and enhancing service quality. Adept at developing effective sales strategies and fostering client relationships, ensuring superior service delivery and satisfaction. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
14
14
years of professional experience
Work History
Owner
cosmetologist
San Antonio
02.2022 - Current
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Ensured compliance with applicable laws and regulations related to business operations.
- Organized events such as trade shows and conferences.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Maintained relationships with existing clients by providing superior customer service.
- Conducted performance reviews for employees on a regular basis.
Cook
Kitchen
Waseca
11.2017 - 03.2019
- Managed meal preparation and cooking duties within the business.
- Assisted with food preparation for the line, offering additional help to dishwashers.
- Initiated role as dishwasher and advanced to cook.
- Developed skills in overseeing management tasks.
- Attained SERV Safe Management certification sponsored by company.
- Utilized communication and management skills effectively.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Adhered to food safety standards when storing and preparing foods.
Cook
Kitchen
Sierra Blanca
10.2015 - 11.2016
- Supported culinary personnel with prep duties.
- Managed meal preparation for the establishment.
- Transitioned from prep cook role to Cook position.
- Displayed strong interpersonal skills to collaborate effectively with team members.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Adhered to food safety standards when storing and preparing foods.
- Supervised and trained kitchen staff on proper preparation techniques.
Stocker/Cashier
Walmart supercenter
El paso
05.2013 - 03.2014
- Received, stored, and issued sales floor merchandise.
- Performed routine inventory assessments.
- Promoted and began duties as a cashier.
- Conveyed information effectively through speaking.
- Prioritized understanding points being made and asked questions appropriately.
- Consistently identified ways to enhance customer service.
- Demonstrated strong social perceptiveness in recognizing others' reactions.
Customer Service Associate
Gc services
El paso
12.2012 - 11.2013
- Handled customer inquiries to resolve various issues.
- Utilized emotional intelligence to communicate willingness to help customers.
- Mitigated client issues to restore positive relationships with the company.
- Assisted new employees on the floor based on extensive experience.
- Provided services for Apple through employment at GC Services.
- Presented customers with viable solutions, ensuring call resolution without transfers.
- Provided exceptional customer service by addressing both complex and simple inquiries efficiently.
- Provided attentive service to customers face-to-face and on calls, always asking questions when necessary.
Bagger/Cashier
Affes Commisary
El paso
02.2011 - 05.2012
- Bagged groceries for customers.
- Frequently stocked products on shelves and ensured carts were placed in designated areas.
- Operated the register periodically, requiring mathematical skills.
- Maintained clean and inviting workspace.
- Built a dedicated customer base through consistent quality interactions.
- Achieved promotion from bagger to register operator.
- Exercised attentiveness and patience to manage challenging interactions effectively.
- Demonstrated kindness consistently.
Education
Certification - Cosmetology
Vogue College
San Antonio03-2024
Skills
- Social media control
- Marketing tactics
- Agile methodology implementation
- Product branding
- Capital pursuit
- Profit and loss
- Consulting
- Regulatory compliance
- Sales strategy development
- Business planning
- Staff management
- Customer relations
- Service quality assurance
- Team oversight
- Client service
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Owner
cosmetologist
02.2022 - Current
Cook
Kitchen
11.2017 - 03.2019
Cook
Kitchen
10.2015 - 11.2016
Stocker/Cashier
Walmart supercenter
05.2013 - 03.2014
Customer Service Associate
Gc services
12.2012 - 11.2013
Bagger/Cashier
Affes Commisary
02.2011 - 05.2012
Certification - Cosmetology
Vogue College
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