JESSICA FENILE BRITO
Amsterdam
Summary
Dedicated logistics professional with four years of hands-on experience in optimizing supply chain operations.
Passionate about solving complex logistical challenges and delivering exceptional service to clients and stakeholders.
Proficient in utilizing logistics software and systems to track shipments, analyze data, and identify areas for improvement.
Excited about continuous learning and staying updated on industry trends and best practices in logistics and supply chain management.
Overview
5
5
years of professional experience
Work History
Transport Planner
DSV - Global Transport and Logistics
02.2023 - Current
- I work as a third party supplier within a large technology company. My job is to ensure customer satisfaction by providing accurate work with Inbound and Outbound Logistics.
- I work gathering and analyzing data through Excel formulas and ERP/WMS systems (SAP), investigating issues or challenges involving orders, systems or materials and trying to come up with a structural solution, working closely with the operations department, Quality and Customer Support.
- My work has a high level of responsibility to ensure the operation in the warehouse is efficient and operates at optimal performance.
Warehouse Coordinator
Infarm
03.2021 - 12.2022
- Data entry and material movement recording in inventory management system (Zoho Inventory).
- Maintain minimum stock levels as per specifications and re-order material as needed.
- Weekly cycle counting, Quarterly stock-taking and Annual stock count in alignment with Finance.
- Maintain the warehouse area, ensuring it is always clean and organized.
- Maintain records of truck arrival time, number of trucks, number of shipments, returns, etc.
- Created sales orders and managed shipping timelines to meet customers' demands.
- Enforced organizational standards to maintain a safe and healthy work environment.
- Warehouse layout and optimization Management.
- Receive goods into the warehouse, kitting activity.
- Shipments documentation and invoicing.
Facility Assistant
Infarm
09.2020 - 03.2021
- Kitchen stock management.
- Prepared lunch room for catering.
- Received external food deliveries.
- Taken on cleaning duties as needed.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Served as point of contact for internal and external customers seeking support and information.
- Managed minor appliance issues and scheduled repairs.
- Provided support and services related to mail and deliveries.
Call Center
IBM
- Educated customers on company systems, form completion and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Engaged in learning and development opportunities to promote continued performance improvement.
Education
SAP MM Purchasing Simplified For Beginners
Udemy
12.2022
Technical Support Fundamentals - Google IT Support
Coursera
12.2022
Bachelor of Science - Nurse
FAC
12.2014
Skills
- Administrative and Organizational Support
- Customer Service and Communication
- Process Improvement and Problem-Solving
- Data Entry and Documentation Management
- Cross-Departmental Collaboration
- CRM Systems
- ERP Systems
- SAP TM
- Microsoft Office Suite
LANGUAGES
English: Professional Working Proficiency
Portuguese: Native Language
Timeline
Transport Planner
DSV - Global Transport and Logistics
02.2023 - Current
Warehouse Coordinator
Infarm
03.2021 - 12.2022
Facility Assistant
Infarm
09.2020 - 03.2021
Call Center
IBM
SAP MM Purchasing Simplified For Beginners
Udemy
Technical Support Fundamentals - Google IT Support
Coursera
Bachelor of Science - Nurse
FAC
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