Jessica Janda

• Conducted spa area tours and provided information and directions.
• Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
• Greeted guests and escorted to correct treatment rooms.
• Promptly responded to all requests for assistance.
• Handled customer complaints in a professional and courteous manner.
• Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
• Took part in spa staff meetings and presented ways of workspace and customer service improvement.
• Assisted as a server at banquets organized at the hotel and utilized communication practices with kitchen staff to deliver customer meals in timely manner.

• Taught English, German and Japanese to children and teenagers aged 7-18, by giving on-line, as well as on-site lectures.
• Prepared lesson plans and discussion panels about the history, culture and society of different countries.
• Provided school exams preparation, grammar, listening, and reading classes.
• Created educational materials.
• Immersed students in unfamiliar cultures by devising hands-on activities.
• Successfully improved English/German/Japanese-speaking students' grammar and vocabulary levels through written and interactive activities.
• Evaluated student progress to offer recommendations for further development.
• Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.
• Worked cooperatively with other teachers and parents to help students reach learning objectives.

• Monitored news, prepared notes and reported to the Polish Ministry of Foreign Affairs about Japan's political situation, including national politics, foreign policy and economy-related issues.
• Took part in cultural events organized by the Polish Institute in Tokyo.
• Took part and prepared reports of professional meetings within the Embassy and outside (e.g. EEAS in Tokyo).
• Prepared a detailed end report concerning Japan's current foreign policy issues.

• The project aimed to contribute to SDG #4 by providing and opening space for quality education for people of all ages, ensuring educational opportunities, here, in the area of languages.
• Conducted German language and culture classes for adult students in India.
• Led interesting and diverse group activities to engage students in course material.
• Evaluated German and Japanese classes conducted by other teachers.
• Developed course curriculum, lesson plans and supplemental materials to support student success.
• Designed and administered assessments to evaluate student progress and comprehension.
• Prepared and conducted workshops.
• Prepared study materials.
• Created promotional social media content for learning institution.

• Japanese singer and songwriter KOHEI's interpreter and manager at the Pyrkon Fantasy Fan Convention.
• Communicated with client to understand interpreting needs and provide best service possible.
• Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
• Interpreted conversations simultaneously to help client and organizer conduct business and manage personal concerns.
• Assisted Japanese-speaking client with inquiries.
• Planned and organized city tour for client by determining routes, selecting sights, places to eat and landmarks to visit, and coordinating transportation.

Provided information to Polish, Japanese and foreign visitors about Polish cultural events, study programs and scholarships at the booth of the Embassy of the Republic of Poland.

• Worked in the positions of: hotel porter, hotel concierge, receptionist.
• Utilized advanced Japanese and English language skills, as well as a cross-cultural communication skills to drive guest satisfaction.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
• Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
• Managed check-in and check-out procedures for guests.
• Prepared a detailed report in Japanese about the experience with Japanese hospitality services.