Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Jil Pavthawala

Hamilton

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Concentrix (Ryanair)
04.2023 - 12.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Instructor

Apo Artur Pokorski McDonald’s
03.2019 - 12.2021
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Promoted classroom safety, collaboration and best practices.

Education

Bachelor Of International Business Economics - Business Management

West Pomeranian Business School
Szczecin Poland
10.2022

Skills

  • Complaint Resolution
  • Data Entry
  • Appointment Scheduling
  • Call Management
  • Microsoft PowerPoint
  • Customer Relations
  • Critical Thinking
  • Quality Control
  • Administrative Support

Languages

English
Advanced (C1)

Timeline

Customer Service Representative

Concentrix (Ryanair)
04.2023 - 12.2023

Instructor

Apo Artur Pokorski McDonald’s
03.2019 - 12.2021

Bachelor Of International Business Economics - Business Management

West Pomeranian Business School

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Jil Pavthawala