Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
References
Timeline
Generic

Jim Clifford

Poznań

Summary

A dedicated college student pursuing a B.Sc. in Engineering Management with a relentless commitment to achieving excellence. Proficient in communication, adept at connecting with diverse groups to effectively contribute to organizational goals. Eager learner and adept problem solver, committed to delivering optimal solutions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative Specialist

Aspac Technology
Owerri
10.2022 - Current
  • Providing responsive customer support via phone, email, or chat channels.
  • Documenting and tracking detailed customer issues and solutions for future reference.
  • Managing and prioritizing support requests using efficient ticketing systems.
  • Successfully achieved an 85% customer satisfaction rate and reduced troubleshooting time by 25%.
  • Responding to customer inquiries within an average allocated timeframe of 3 hours.
  • Ensuring compliance with company policies and procedures.

Customer Service Representative

Spring Forte Beulah Montessori School
Port Harcourt
06.2019 - 02.2020
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Educated customers on special pricing opportunities and company offerings.

Customer Service Representative

Weatherford
Port Harcourt
07.2017 - 06.2018
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Customer Service Agent

MTN
Port Harcourt
04.2016 - 02.2017
  • Updated customer records in the CRM system accurately with each interaction.
  • Managed high-volume of inbound and outbound customer calls.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Education

Bachelor of Science - Engineering Management

Poznan University of Technology
Poznan, Poland.
04.2026

Bachelor of Technology - Information Technology

Federal University of Technology
Owerri, Nigeria
12.2018

National Diploma - Computer Science

Federal Polytechnic Nekede
Owerri, Nigeria
12.2014

Skills

  • Adaptive Team Player
  • Problem Resolution
  • Critical Thinking
  • Customer Relationship Management (CRM)
  • Active Listening
  • Scheduling
  • Virtualization using power bi
  • Salesforce
  • SQL
  • JIRA

Languages

English
First Language
Polish
Beginner
A1
Pidgin
Proficient (C2)
C2
Igbo
Advanced (C1)
C1

Certification

  • General Health Safety and Environment, Institute of Safety Professionals of Nigeria.
  • HSE Competence Development Course (Level 3), Institute of Safety Professionals of Nigeria.
  • Managing Customers Using Technology, Allison.

Affiliations

  • Exploring distant lands
  • Capturing moments
  • Feeling the music
  • Playing basketball

References

References available upon request.

Timeline

Customer Service Representative Specialist

Aspac Technology
10.2022 - Current

Customer Service Representative

Spring Forte Beulah Montessori School
06.2019 - 02.2020

Customer Service Representative

Weatherford
07.2017 - 06.2018

Customer Service Agent

MTN
04.2016 - 02.2017

Bachelor of Science - Engineering Management

Poznan University of Technology

Bachelor of Technology - Information Technology

Federal University of Technology

National Diploma - Computer Science

Federal Polytechnic Nekede

Similar Profiles

CREATE PROFILE
Jim Clifford