Jimmy Lajolie
Baie du Tombeau
Summary
Forward-thinking professional offering advanced experience in overseeing operations, driving business strategy and building high performing teams. Highly proficient in business development and strategic planning resulting in consistent growth and profitability. Proven leader with 20+ years experience in the payments industry with track record of great achievements.
Overview
22
22
years of professional experience
Work History
Director of Merchant Operations
Checkout.com
Ebene
05.2018 - Current
- Developed and implemented strategic plans to ensure organizational goals were met.
- Implemented systems for tracking progress on key initiatives or projects.
- Facilitated collaboration between teams by encouraging open communication channels.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Prepared presentations for board meetings summarizing key developments within the company.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Assessed employee performance against established benchmarks or targets.
- Led cross-functional teams in the development of innovative solutions to complex problems.
- Identified opportunities for process optimization through data analysis.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Identified opportunities for improvement in operational performance metrics.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Partnered with staff to create professional development plans to support personal and business growth.
- Established performance metrics and evaluated staff to promote continuous improvement.
- Cultivated relationships with stakeholders to secure support and funding for key initiatives.
- Facilitated professional development programs to build a high-performing team.
- Managed crisis situations to minimize impact on operations and reputation.
- Enhanced customer satisfaction through the development of service improvement initiatives.
- Represented the organization at industry events, conferences, and public meetings.
- Delegated work to staff, setting priorities and goals.
Senior Operations Manager
Checkout.com
Ebene
12.2015 - 05.2018
- Provided guidance, support, and mentorship to junior team members.
- Resolved conflicts between employees in a timely manner.
- Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Collaborated with cross-functional teams to develop process improvements that increased productivity.
- Organized regular meetings with department heads to review ongoing projects and discuss new initiatives.
- Assigned tasks to staff members based on their skill sets and availability.
- Established short- and long-term company goals, policies and procedures, monitoring progress and results.
E-Commerce Coordinator
Mauritius Commercial Bank Ltd
Port Louis
04.2008 - 12.2015
- Trained new staff members on how to use the e-commerce system efficiently.
- Monitored competitors' activities to stay abreast of industry trends and developments.
- Managed customer service inquiries through multiple channels including email, chat, and phone.
- Generated weekly reports that tracked key metrics such as revenue growth, customer acquisition cost, average order value.
- Assisted with troubleshooting any problems encountered during checkout process.
- Facilitated online customer service inquiries, resolving issues promptly to maintain customer satisfaction.
- Led cross-functional teams in the development and launch of new e-commerce projects.
- Resolved technical issues related to website functionality or design elements.
- Developed and implemented an effective e-commerce strategy to increase online sales.
- Provided ongoing support for customers using the e-commerce platform.
Cards Operations Support
Mauritius Commercial Bank Ltd
Port Louis
01.2006 - 04.2008
- Resolved escalated customer service issues in a professional manner.
- Investigated suspected fraudulent activities and reported suspicious activity to the appropriate departments.
- Processed payments, balance transfers, account updates and other transactions accurately and efficiently.
- Assisted in the processing of credit card applications for new customers and updated existing accounts.
Credit Control Clerk
Mauritius Commercial Bank Ltd
Port Louis
12.2003 - 01.2006
- Performing administrative tasks such as filing documents related to customer accounts.
- Reconciling accounts receivable ledger to ensure accuracy of payments received.
- Contacting clients by phone or email to follow up on outstanding invoices or late payments.
- Developing effective relationships with customers in order to facilitate collection of debts in a timely manner.
- Supporting other departments within the organization as needed with regards to credit control activities.
Audit Officer
Kemp Chatteris, Deloitte
Port Louis
01.2003 - 12.2003
- Reviewed client documents to ensure accuracy and compliance with applicable laws and regulations.
- Maintained accurate records throughout the auditing process.
- Compiled documentation needed for completion of audits.
- Communicated effectively with colleagues regarding audit-related matters.
Education
Payments Academy -
CKO Growth & Development
04-2024
Some College (No Degree) - Talent Acquisition
Social Talent
03-2024
Leadership Development Programme -
Social Talent
07-2020
Banking and International Finance -
University of Technology, Mauritius
Mauritius12-2014
Some College (No Degree) - Accounting And Finance
Royal College Port Louis
Mauritius01-2002
Skills
- Strategic Planning
- Distribution Management
- Business Planning
- Productivity Improvement
- Workforce Planning
- Operational Excellence
- Procedure optimization
- Stakeholder Management
- Operations Management
- Key Performance Indicators
- Employee Coaching
- Standard Operating Procedures
- Goal attainment
- KPI Tracking
Languages
French
First Language
English
Proficient (C2)
C2
Affiliations
- Sports - Padel, Table Tennis, Trail Running, Soccer and Swimming
- Hobbies - Fishing, Cycling, Hiking, Movies, Photography, Reading and Food
- Volunteering
References
References available upon request.
Timeline
Director of Merchant Operations
Checkout.com
05.2018 - Current
Senior Operations Manager
Checkout.com
12.2015 - 05.2018
E-Commerce Coordinator
Mauritius Commercial Bank Ltd
04.2008 - 12.2015
Cards Operations Support
Mauritius Commercial Bank Ltd
01.2006 - 04.2008
Credit Control Clerk
Mauritius Commercial Bank Ltd
12.2003 - 01.2006
Audit Officer
Kemp Chatteris, Deloitte
01.2003 - 12.2003
Payments Academy -
CKO Growth & Development
Some College (No Degree) - Talent Acquisition
Social Talent
Leadership Development Programme -
Social Talent
Banking and International Finance -
University of Technology, Mauritius
Some College (No Degree) - Accounting And Finance
Royal College Port Louis
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