Jinu Jacob
Kombanad , Perumbavoor
Summary
Accomplished professional with strong leadership and communication skills and an efficient data processor, skilled at managing multiple tasks and committed to achieving results within deadlines.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Foundever
2023.10 - 2024.07
- Managed Sports Equipment Inventory
- Handled Equipment Maintenance and Repairs
- Resolved Equipment-Related Issues
- Facilitated Equipment Distribution
- Handled high-volume telephone calls to address and resolve customer queries.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Assisted in fulfillment of customer orders placed in person, via email, live chat and telephone.
Data Processing Specialist
NielsenIQ
2023.03 - 2023.09
- Adding new products and characteristics to the database, validating the correctness of received data, identify outliers in the trends, and ensure proper corrections are made where appropriate;
- Execute production activities of the assigned panel/industry in collaboration with other operational teams;
- Follow and monitor Data file flow;
- Create and maintain process documentation;
- Maintain statistical samples and expansion factors to ensure an accurate representation of the universe;
Technical Support Representative
Sitel
2021.09 - 2022.06
- Resolved sports Equipment-Related Issues.
- Provided technical assistance to customers via phone, email, and chat, resolving issues efficiently.
- Coordinated with sales teams to provide technical insights for potential clients.
- Reviewed and improved support procedures to increase efficiency and reduce response times.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Physical Education Teacher
St George Public School,Kottappady
2019.05 - 2020.03
- Organized annual field days and sports tournaments, promoting physical activity and healthy competition among students.
- Taught physical education classes covering exercise strategies, sports, and safety.
- Created a safe and inclusive classroom environment by establishing clear expectations for behavior and respect among students.
- Encouraged students to set and achieve fitness goals to develop sense of accomplishment.
- Prepared lesson plans to teach age-appropriate exercises in alignment with school curriculum.
Education
Master's - Tourism And Recreation
Vistula University Warsaw
Warsaw, Poland05.2023
Bachelor's - Physical Education
Christ College Irinjalakkuda
Kerala, IndiaJun 2019
Skills
. Attention to detail
. Team Player
. Ability to prioritize
. Proficiency in English
. Compliance Management.
. interpersonal skill
. Problem-solving abilities
.organizing and managing multiple priorities
. Microsoft Excel and power point knowledge
. Database Management
Timeline
Customer Service Representative
Foundever
2023.10 - 2024.07
Data Processing Specialist
NielsenIQ
2023.03 - 2023.09
Technical Support Representative
Sitel
2021.09 - 2022.06
Physical Education Teacher
St George Public School,Kottappady
2019.05 - 2020.03
Master's - Tourism And Recreation
Vistula University Warsaw
Bachelor's - Physical Education
Christ College Irinjalakkuda
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