Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jinu Jacob

Kombanad , Perumbavoor

Summary

Accomplished professional with strong leadership and communication skills and an efficient data processor, skilled at managing multiple tasks and committed to achieving results within deadlines.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Foundever
10.2023 - 07.2024
  • Managed Sports Equipment Inventory
  • Handled Equipment Maintenance and Repairs
  • Resolved Equipment-Related Issues
  • Facilitated Equipment Distribution
  • Handled high-volume telephone calls to address and resolve customer queries.
  • Listened to individual complaints with open mind and asked detailed questions to understand issues.
  • Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
  • Assisted in fulfillment of customer orders placed in person, via email, live chat and telephone.

Data Processing Specialist

NielsenIQ
03.2023 - 09.2023
  • Adding new products and characteristics to the database, validating the correctness of received data, identify outliers in the trends, and ensure proper corrections are made where appropriate;
  • Execute production activities of the assigned panel/industry in collaboration with other operational teams;
  • Follow and monitor Data file flow;
  • Create and maintain process documentation;
  • Maintain statistical samples and expansion factors to ensure an accurate representation of the universe;

Technical Support Representative

Sitel
09.2021 - 06.2022
  • Resolved sports Equipment-Related Issues.
  • Provided technical assistance to customers via phone, email, and chat, resolving issues efficiently.
  • Coordinated with sales teams to provide technical insights for potential clients.
  • Reviewed and improved support procedures to increase efficiency and reduce response times.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Physical Education Teacher

St George Public School,Kottappady
05.2019 - 03.2020
  • Organized annual field days and sports tournaments, promoting physical activity and healthy competition among students.
  • Taught physical education classes covering exercise strategies, sports, and safety.
  • Created a safe and inclusive classroom environment by establishing clear expectations for behavior and respect among students.
  • Encouraged students to set and achieve fitness goals to develop sense of accomplishment.
  • Prepared lesson plans to teach age-appropriate exercises in alignment with school curriculum.

Education

Master's - Tourism And Recreation

Vistula University Warsaw
Warsaw, Poland
05.2023

Bachelor's - Physical Education

Christ College Irinjalakkuda
Kerala, India
Jun 2019

Skills

    Attention to detail

    Team Player

    Ability to prioritize

    Proficiency in English

    Compliance Management

    interpersonal skill

    Problem-solving abilities

    organizing and managing multiple priorities

    Microsoft Excel and power point knowledge

    Database Management

Timeline

Customer Service Representative

Foundever
10.2023 - 07.2024

Data Processing Specialist

NielsenIQ
03.2023 - 09.2023

Technical Support Representative

Sitel
09.2021 - 06.2022

Physical Education Teacher

St George Public School,Kottappady
05.2019 - 03.2020

Master's - Tourism And Recreation

Vistula University Warsaw

Bachelor's - Physical Education

Christ College Irinjalakkuda

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Jinu Jacob