Joanna Kuracka
Warszawa
Summary
Proven track record in enhancing customer service operations and logistics efficiency, notably at TDK Polska Sp. Z O.o., where I leveraged my SAP expertise and exceptional adaptability. Skilled in driving process optimizations, I've significantly improved team performance, demonstrating strong leadership and professional customer service skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service and Logistics Specialist
TDK Polska Sp. Z O.o.
01.2023 - Current
- Ensuring a complete and timely response to all customer enquiries,
- Confirming, entering and monitoring orders received from the customer,
- Updating delivery schedules,
- Liaising with logistics at individual factories and others involved in meeting special/specific customer requirements,
- Working with global customer price lists, updating prices in the system,
- Handling complaints,
- Creating reports, statements and statements according to the guidelines of the supervisor
Customer Service Specialist
Blue Solution Sp.zo.o.
09.2022 - 12.2022
- Customer service,
- Issuing of sales documents,
Supervision of the order process, - Maintaining and developing positive relations with
company's customers, - Cooperation with other departments of the company.
Specialist
Państwowe Gospodarstwo Wodne Wody Polskie
04.2022 - 08.2022
- Coordination of the development of financial plans and their implementation,
- Revision of budgets and reporting,
- Coordination and monitoring of targets and measures resulting from the Activity Plan,
- Coordination of business trips and supervision of accounting
costs related to staff business trips, - Preparation of summary statements, reports and analyses based on data from all organisational units,
- Supervising the implementation of the contract providing tickets and hotels for employees,
- Approval of invoices.
Fleet Specialist
PreZero Warszawa Sp. Zo.o.
01.2020 - 03.2022
- Maintaining and accounting for the registration and insurance of the Company's vehicles,
- Cooperation with state institutions,
- Updating data in the fleet programme Carmen,
- Creation of statements and documentation,
- Formalities related to traffic offences,
- Cooperation with external companies,
- Reviewing documents, giving an opinion on their completeness and taking the necessary steps to remedy any deficiencies,
- Preparation of correspondence and accounting and financial documents for analysis,
- Controlling entries in the financial and accounting software,
Decretion of invoices, - Day-to-day office support
Purchasing Specialist
Suez Polska Sp. Zo.o.
09.2019 - 12.2019
- Implementation of purchasing policy,
- Development of the purchasing strategy,
- Sourcing and comparing commercial offers,
- Supporting the department manager,
- Contact with suppliers,
- Preparation of documentation,
- Ensuring the accuracy of data in the system ,
- Administrative work with departmental documentation.
Fleet Administration Specialist
Suez Polska Sp. Zo.o.
07.2017 - 08.2019
- Creation of fleet documentation,
- Entering vehicle data into databases of IT systems,
- Handling and supervising the execution of contracts with external suppliers,
- Handling and supervising the execution of internal rental agreements within the Group,
- Maintaining and settling the registration of vehicles acquired by the Company in cooperation with leasing companies and relevant institutions,
- Carrying out administrative activities concerning the vehicle fleet (insurance, internal Group accounts, settlement of taxes and charges on means of transport),
- Analysis fleet costs.
Member of the Process Optimisation Project
Nestle Waters Polska S.A.
06.2013 - 02.2016
- Revision of processes at the Company's Head Office,
- Optimization of processes,
- Creating and implementing and continuously supervising the functioning of cost reduction initiatives,
- Detailed reporting to management staff,
- Maintaining expenditure within indicated limits,
- Implementing changes in procedures,
- Creation of procedures.
Organisation and Supply Chain Team Coordinator
Nestle Waters Polska S.A.
02.2012 - 05.2013
- Management of a 50-strong team of suppliers and a 4-strong team of specialists,
- Supporting the team in the settlement of deliveries,
- Controlling delivery events,
- Reconciliation and month-end closing,
- Conducting recruitment,
- Taking responsibility for team performance and
managing workflows to meet or exceed customer service targets, - Training of new employees,
- Employee development.
Supply Organisation and Settlement Specialist
Nestle Waters Polska S.A.
04.2011 - 02.2012
- Daily settlement of deliveries,
- Supervision of a group of suppliers,
- Quick and professional response to enquiries from customers,
- Filing of documents,
- Complaint handling.
Customer Service Specialist and Sanitation Team Le
Nestle Waters Polska S.A.
02.2010 - 04.2011
- Providing customer service over the phone,
- Creating project reports for the management
senior management, - Recording events, preparing commercial offers and negotiating terms and conditions of cooperation,
- Preparing presentations, preparing documentation.
Accommodation Assistance, Room Checker
Days Hotel
12.2006 - 10.2009
- Quality control of the work done by the cleaning team,
- Conducting training internal training,
- Supervision of employees (group of approx. 40 persons)
- Orders,
- Control of working time
Senior Customer Service Consultant
PTK Centertel Warsaw
10.2004 - 08.2006
- Active acquisition of customers,
- Building long-term relations with the customer,
- Detailed knowledge of payment procedures, returns, exchange of goods,
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Shaping a positive company image,
- Supervising the proper functioning of the complaints department
Customer Service Consultant
PTK Centertel Warsaw
09.2003 - 09.2004
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
Education
No Degree - Healthcare Worker
Post-secondary School For Healthcare Workers
Warsaw, Poland06.2023
Bachelor's - Economics
College of Business Administration
Warsaw, Poland11.2006
Skills
- Good knowledge of MS Office,
- Very good computer skills,
- Driving licence cat B,
- Professional customer service skills,
- Ability to learn quickly,
- Ability to adapt to the environment and to changes,
- Independent in action,
- SAP-operation
Certification
08.2023
Vocational diploma and Certificate of professional qualification in the occupation of Health care provider
10.2018
Excel certificate - intermediate level
06.2010
Diploma of completion of training : Advanced telephone sales techniques.
Organised by: KDK Info Sp. zo.o.
05.2010
Diploma of completion of training ‘ Advanced sales techniques.’
Organiser: ECM
06.2002
Diploma of Economic Technician
Organised by: Continuing Education Centre in Lublin
Languages
English
Upper intermediate
B2
Timeline
Customer Service and Logistics Specialist
TDK Polska Sp. Z O.o.
01.2023 - Current
Customer Service Specialist
Blue Solution Sp.zo.o.
09.2022 - 12.2022
Specialist
Państwowe Gospodarstwo Wodne Wody Polskie
04.2022 - 08.2022
Fleet Specialist
PreZero Warszawa Sp. Zo.o.
01.2020 - 03.2022
Purchasing Specialist
Suez Polska Sp. Zo.o.
09.2019 - 12.2019
Fleet Administration Specialist
Suez Polska Sp. Zo.o.
07.2017 - 08.2019
Member of the Process Optimisation Project
Nestle Waters Polska S.A.
06.2013 - 02.2016
Organisation and Supply Chain Team Coordinator
Nestle Waters Polska S.A.
02.2012 - 05.2013
Supply Organisation and Settlement Specialist
Nestle Waters Polska S.A.
04.2011 - 02.2012
Customer Service Specialist and Sanitation Team Le
Nestle Waters Polska S.A.
02.2010 - 04.2011
Accommodation Assistance, Room Checker
Days Hotel
12.2006 - 10.2009
Senior Customer Service Consultant
PTK Centertel Warsaw
10.2004 - 08.2006
Customer Service Consultant
PTK Centertel Warsaw
09.2003 - 09.2004
No Degree - Healthcare Worker
Post-secondary School For Healthcare Workers
Bachelor's - Economics
College of Business Administration
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