Joanna Błachaniec
Jamy
Summary
Customer-focused professional with successful 13-year career in the aviation industry. Hard-working and passionate, with strong organizational skills, ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Program Manager
Flight Ops & Aftermarket Services Department
02.2020 - Current
- Responsible for leading the teams in successful completion of the aftermarket projects within the time and budget.
- Ensuring on time delivery of spare parts and services, consolidated deliveries on weekly basis to various locations.
- Reporting KPI and program performance to the executive managers on weekly basis.
- Participating in negotiations related to new sales projects such as delivery of new aircraft, aircraft modifications and other projects that have in their scope of work aftermarket services.
- Identifying and communicating customer needs to supply chain and quality teams.
- Managing budgets and allocated resources to maximize productivity and profitability.
- Maintaining positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Establishing team priorities, maintaining schedules and monitoring performance.
- Interacting with customers and clients to identify business needs and requirements.
- Mentoring junior staff members by sharing knowledge and insights gained through years of experience in the field, fostering a supportive work environment conducive to professional growth.
Program Specialist
Flight Ops & Aftermarket Services Department
04.2017 - 01.2020
- Responsible for providing aftermarket support to the international operators of M28 05 aircraft.
- Served on a daily basis as a primary point of contact to the Customers located in the USA, Jordan and Germany.
- Served as a liaison between the Customers and the OEM technical support team, procurement, manufacturing and Customs Department.
- Streamlined communication channels between departments, enhancing overall organizational workflow efficiency.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Established goals and created action plans to achieve goals.
- Planned and executed meetings to connect organizational representatives, community members and Customers.
Program Administrator
Flight Ops & Aftermarket Services Department
07.2015 - 03.2017
- Responsible for providing support to the international operators of M18 aircraft.
- Serving on a daily basis as a primary point of contact for the aircraft operators located in Greece, Spain, Poland and USA.
- Day to day cooperation with Hellenic Air Force; preparing written estimates, releasing proposals, taking customer's PO, entering PO into the SAP System, coordinating execution of the purchase orders, monitoring on time delivery of spares and services with production, procurement, and logistics and Customs Department.
- Responsible for leading the first stage of the FMS C‑145A Program, which in the next years had been developed into a multi-year contract that was successfully finalized in 2022.
- Facilitated smooth communication between stakeholders by serving as a liaison between departments, promoting collaboration and information sharing.
- Provided comprehensive support by managing schedules, preparing reports, processing invoices, and handling correspondence for other program administrators.
- Maintained and updated project related documents.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Negotiated program contracts and agreements to obtain cost-effective pricing.
- Created reports, presentations and other materials for executive staff.
Business Analyst
Logistics & Supply Chain Department
03.2013 - 07.2015
- Team member in the Project Team responsible for implementation of Supplier Portal in Procurement Department; this included daily cooperation with IT, Procurement Departments and Suppliers.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Created dashboards to monitor and track key performance indicators.
Business Assistant
Logistics & Supply Chain Department
07.2011 - 03.2013
- Responsible for planning and organizing the meetings, managing the calendars of Executives, being the point of contact for visitors and providing general support to them; Screening visitors and deciding if visitors should be allowed to meet with the executives.
- Assisting in preparation of regularly scheduled reports.
- Keeping confidential information.
- Handling memos, reports, invoices, and related documents, including sensitive information.
- Verifying the incoming documents and redistributing them.
- Providing complete administrative support.
Education
Management Studies, MBA Type – International Trade -
Cracow University of Economics
Kraków, Poland06.2019
Master of Arts -
Akademia Humanistyczno – Ekonomiczna
Łódź, Poland07.2012
Bachelor of Arts -
Jagiellonian University
Kraków, Poland07.2009
Skills
- Self-motivated and hard working
- Decision-Making
- Detail Oriented
- Team Management
- Flexible and Adaptable
- Customer Service
- Problem-Solving
Courses
- PZL Mielec Approved Training Organization Courses:
- EASA PART 145 - refresher course every 2 years; starting from 2012
- EASA PART 21 (subpart G and J) - refresher course every 2 years; starting from 2012
- Human Factor in aviation: refresher course every 2 years; starting from 2012
- FOD course: refresher course on a yearly basis; starting from 2011
- Negotiations for Professionals, Dale Carnegie Training, 2012
- ACE Certification Program - Associate Level, United Technologies, 2013
- Financial Planning in Project Management, University of Information Technology and Management in Rzeszow, Poland, Rzeszow, 2016
- Project Management: Planning for the Schedule, Scope and Cost, University of Information Technology and Management in Rzeszow, Poland, Rzeszow, 2016
- Project Management - Quality, Risk, Procurement, University of Information Technology and Management in Rzeszow, Poland, Rzeszow, 2016
- Effective communication with Team Members and Stakeholders, University of Information Technology and Management in Rzeszow, Poland, Rzeszow, 2016
- Fundamentals of Programme Management Workshop, Center for Leadership Excellence, Bethesda, MD, 09/01/23
- Lockheed Martin Program Manager Insitute (UK, USA), Center for Leadership Excellence, Bethesda, MD, 06/01/24
Timeline
Program Manager
Flight Ops & Aftermarket Services Department
02.2020 - Current
Program Specialist
Flight Ops & Aftermarket Services Department
04.2017 - 01.2020
Program Administrator
Flight Ops & Aftermarket Services Department
07.2015 - 03.2017
Business Analyst
Logistics & Supply Chain Department
03.2013 - 07.2015
Business Assistant
Logistics & Supply Chain Department
07.2011 - 03.2013
Management Studies, MBA Type – International Trade -
Cracow University of Economics
Master of Arts -
Akademia Humanistyczno – Ekonomiczna
Bachelor of Arts -
Jagiellonian University
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