Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Joanna Charasna

Joanna Charasna

Ostrów Wielkopolski

Summary

Professional with strong background in providing exceptional customer service in high-pressure environments. Adept at ensuring passenger safety and comfort, with focus on team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, and emergency response procedures. Reliable and results-driven, consistently meeting and exceeding employer expectations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Coffee Barista

McDonald's
09.2024 - Current
  • Supervised daily barista operations, ensuring high-quality beverage preparation and customer service.
  • Resolved customer complaints effectively, maintaining a positive atmosphere and enhancing satisfaction.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Developed positive relationships with customers, fostering a welcoming environment.
  • Maintained cleanliness and organization of workspace to comply with health regulations.

Camp Counselor

Camp Pinnacle
05.2024 - 08.2024
  • Supervised daily activities for campers, ensuring safety and engagement in various outdoor programs.
  • Facilitated group games and team-building exercises to enhance social skills and cooperation among participants.
  • Assisted with planning and implementing camp schedules, adapting to the needs of diverse groups.
  • Monitored camper behavior, providing positive reinforcement and conflict resolution as needed.
  • Conducted regular safety checks on equipment and facilities to maintain compliance with safety standards.
  • Collaborated with fellow counselors to create a supportive environment promoting inclusivity and respect.

Tourism Consultant

Rainbow
10.2023 - 05.2024
  • Provided in-depth knowledge of local attractions, accommodations, and cultural experiences to enhance client satisfaction.
  • Developed customized travel itineraries based on client preferences and budget constraints.
  • Assisted clients with travel documentation, visa applications, and insurance options to facilitate smooth journeys.
  • Researched and analyzed travel trends to recommend optimal destinations and packages for clients.

First Aid Instructor

LiderMedical
09.2022 - 09.2023
  • Instructed students on cardiopulmonary resuscitation techniques.
  • Taught basic first aid principles and techniques for adults and children following ABCs of first aid and treatment techniques for burns, bleeding and fractures.
  • Developed complete training material such as student guides, programs of instruction and presentations.
  • Evaluated student training by observing and tracking student performance.

Education

Master of Science - Tourism And Recreation

Uniwersytet WSB Merito
Wrocław
06-2025

Bachelor of Science - Cosmetology

Uniwersytet Kaliski
Kalisz
06-2022

EPS First Aid Instructor -

International First Aid Certification Center
05-2022

Lifeguardian Course -

Centrum Ratownictwa
Poznań
05-2021

Skills

  • Customer assistance
  • Cultural sensitivity
  • Reliability and punctuality
  • Safety awareness
  • Food and beverage service
  • Assertiveness
  • Emergency procedures
  • Special needs assistance

Certification

Driving license

Languages

English
Advanced (C1)
Polish
Bilingual or Proficient (C2)
Russian
Elementary (A2)

Timeline

Coffee Barista

McDonald's
09.2024 - Current

Camp Counselor

Camp Pinnacle
05.2024 - 08.2024

Tourism Consultant

Rainbow
10.2023 - 05.2024

First Aid Instructor

LiderMedical
09.2022 - 09.2023

Master of Science - Tourism And Recreation

Uniwersytet WSB Merito

Bachelor of Science - Cosmetology

Uniwersytet Kaliski

EPS First Aid Instructor -

International First Aid Certification Center

Lifeguardian Course -

Centrum Ratownictwa

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Joanna Charasna