Joanna Fraczkowska
Warsaw
Summary
Dynamic leader and educator with a proven track record at American Language School and Future Centre Corporation, excelling in customer service and financial management. Leveraged creative problem-solving to boost revenue and foster a supportive learning environment. Skilled in strategic decision-making and building strong relationships, consistently delivering exceptional results.
Overview
13
13
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Business Owner
American Language School
09.2013 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
Trainer, English Language
Future Centre Corporation
09.2011 - 06.2013
- Fostered a supportive learning environment that encouraged open communication and facilitated the exchange of ideas among diverse learners.
- Assessed student progress through regular evaluations, effectively identifying areas for improvement and adjusting teaching methods accordingly.
- Established strong rapport with learners by demonstrating empathy and understanding towards their struggles, leading to increased trust and motivation.
- Teaching corporate clients and dealing with fields as follows: insurance, pharmaceutical, publishing house etc.
Education
Master of Arts - English Philology
SWPS University
Warsaw, Poland07-2011
Master of Arts - Law
European University of Law And Administration
Warsaw 09.2023 - Current
Skills
- Customer service
- New hire training
- Strategic Decision-making
- Financial management
- Creative problem solving
- Attention to detail
Certification
Diuna Academy, Warsaw: Legal English Course
Spanish-English Institute, New York: Business Management
Immigration Law, Civic Law, Family Law
My field of interests include immigration, civic and family law which I pursue to deal with.
Timeline
Master of Arts - Law
European University of Law And Administration
09.2023 - Current
Business Owner
American Language School
09.2013 - Current
Trainer, English Language
Future Centre Corporation
09.2011 - 06.2013
Diuna Academy, Warsaw: Legal English Course
Spanish-English Institute, New York: Business Management
Master of Arts - English Philology
SWPS University
Similar Profiles
Ellina Wan-lun TsaiEllina Wan-lun Tsai
Bilingual Teacher at Stanford American Language SchoolBilingual Teacher at Stanford American Language School
Kathleen McAuliffeKathleen McAuliffe
Special Education Teacher at Peter Hall SchoolSpecial Education Teacher at Peter Hall School
Hüseyin DoğanHüseyin Doğan
English Teacher at American Culture Language SchoolEnglish Teacher at American Culture Language School