Joanna Gajewska
Wroclaw
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Service Associate
Wayfair Poland Z.o.o.
11.2021 - Current
- Transforming data, producing reports and dashboards using the Power BI platform
- Streamlining internal processes by developing and implementing new service protocols to increase efficiency and reduce response times
- Playing an integral role in the successful launch of new products or services by providing valuable input during development and implementation phases - piloting a new communication channel for customers (SMS and WhatsApp)
- Presenting the operation of the new communication channel for management and other employees
- Collaborating with various departments to identify root causes of complaints and develop effective solutions
- Improving customer satisfaction by efficiently addressing and resolving service-related issues in a timely manner
- Utilizing advanced software tools for tracking shipments, maintaining visibility throughout the entire supply chain process
- Gaining exposure to various facets of the logistics industry including warehousing, transportation management, and customer service operations
- Responding to customer requests for information and resolved billing issues
- The improvement of complaint handling
- Handling payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments
- Solving problems reported by customers
- Delivery tracking and rerouting
- Contacting courier companies
- Mentoring junior staff members on best practices, enhancing their skills while improving overall team performance
- Leading team meetings that resulted in improved collaboration, streamlined workflows, greater work ownership
- Optimizing system performance, conducting routine checks and addressing potential issues before escalation
Verification Specialist
Sterling Check
11.2020 - 11.2021
- Reducing errors in documentation by thoroughly cross-checking data against established parameters
- Streamlining the verification process by creating detailed checklists and guidelines to ensure consistency
- Participating in regular performance reviews, using constructive feedback as an opportunity for growth and development within a role as a Verification Specialist
- Enhancing data accuracy by meticulously reviewing and verifying information from various sources
- Creating reports taking discrepancies into account
- Quality control according to customers' requirements
- Contacting customers
- Implementing internal procedures and processes
Junior Investor Relations Specialist
CCC S.A.
01.2020 - 06.2020
- Assisting in preparing earnings guidance by working closely with finance team members to gather accurate financial data for external dissemination purposes
- Building strong relationships with sell-side analysts through proactive engagement, leading to accurate representation of company performance in research reports
- Managing logistics for investor meetings, including scheduling, preparing materials, and coordinating travel arrangements
- Providing regular updates on stock price performance trends and implications for company valuation metrics during internal meetings attended by top executives
- Crafting clear and concise press releases announcing corporate news and updates, maintaining a consistent messaging strategy across all communication platforms
- Managing investor events such as conferences, roadshows, and site visits, elevating company visibility and credibility within the investment community
- Supporting senior management in building investor relations programs, resulting in improved relationships with key stakeholders
- Running a website
Executive Assistant to the CEO
CCC S.A.
05.2019 - 01.2020
- Managing executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Organizing and coordinated conferences and monthly meetings
- Supporting executives in decision-making processes by conducting research and presenting findings in clear formats
- Screening calls and emails and responded accordingly to support executive correspondence
- Performing oral and written translations
- Business trips
- Managing office inventory, tracking supplies and placing orders to ensure smooth daily operations
- Providing professional support during board meetings, preparing reports, agenda and minute-taking duties
- Using advanced software to prepare documents, reports, analyses and presentations
Junior Financial Clerk
CCC S.A
03.2019 - 05.2019
- Facilitated accurate invoicing by reviewing transactions, verifying pricing, and ensuring proper documentation was maintained
- Prepared and mailed invoices to customers, processed payments, and documented account updates
- Managed invoicing and payment processing operations
- Upheld compliance with financial policies, ensured all invoice processing activities met internal and regulatory standards
- Reduced invoice discrepancies by thoroughly reviewing purchase orders, contracts, and receipts before billing clients
- Cooperating with the legal department
- Archiving of information and documents
Barista
Boiler House
11.2016 - 09.2018
- Handling customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty
- Enhancing customer satisfaction by efficiently preparing and serving high-quality beverages
- Assisting in inventory management to maintain adequate stock levels and reduce wastage
- Training new employees, sharing knowledge and expertise of coffees, teas, and merchandise
- Streamlining order processing through accurate cash handling and efficient use of the point-of-sale system
- Maintaining regular and consistent attendance and punctuality
- Managing time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods
Logistics Intern
VOSS Automotive
06.2016 - 07.2016
- Training, learning, and using the SAP program
- Inventory of components
- Inventory of returnable and disposable containers
- Verifying finished products in terms of packaging selection
- Sorting and organizing files, spreadsheets, and reports
- Developing organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines
- Monitoring shipment statuses closely, proactively addressing potential delays or issues before they impacted our clients
Barista
Costa Coffee
08.2015 - 12.2015
- Preparing and serving hot beverages.
Statistician in transport control
TRAKO
06.2014 - 09.2014
- Interacting with passengers and customers
- Entering data into the system
- Developing predictive models to support business decision-making, leading to increased profitability
- Presenting findings in clear visual formats such as charts, graphs, and tables for easy interpretation
Inventory Coordinator
Tesco
07.2014 - 07.2014
- Ability to think analytically and collaboratively in a team
- Self-solving current tasks assigned by a supervisor
- Entering data into the system
- Performing data entry and completing proper paperwork
Private tutor in Mathematics and English
Private tutoring
09.2011 - 06.2014
- Cooperating with children
- Collaborating with students to complete homework assignments, identify lagging skills, and correct weaknesses
- Using positive reinforcement, repetition, and review to help students master challenging material
- Tutoring diverse groups of students to strengthen subject comprehension, boosting confidence and building important learning skills
- Enabling underachieving students to reach target attainment levels by providing individualized coaching and activities
- Meeting with parents to discuss student progress and address concerns
Education
Master of Science - Economics
Royal Holloway University of London
09-2018
Bachelor of Science - Economics
Royal Holloway University of London
06-2017
Acting
Poznan Academy of Performing Arts
06-2020
Certification
Bootcamp Python Developer
- HTML
- CSS
- Bootstrap
- Git
- SQL
- Python 3
- Flask
- Flask-WTF
- WTForms
- Pytest
- Jupyter Notebook
Languages
Polish
Native language
English
Proficient
C2
German
Intermediate
B1
Timeline
Senior Service Associate
Wayfair Poland Z.o.o.
11.2021 - Current
Verification Specialist
Sterling Check
11.2020 - 11.2021
Junior Investor Relations Specialist
CCC S.A.
01.2020 - 06.2020
Executive Assistant to the CEO
CCC S.A.
05.2019 - 01.2020
Junior Financial Clerk
CCC S.A
03.2019 - 05.2019
Barista
Boiler House
11.2016 - 09.2018
Logistics Intern
VOSS Automotive
06.2016 - 07.2016
Barista
Costa Coffee
08.2015 - 12.2015
Inventory Coordinator
Tesco
07.2014 - 07.2014
Statistician in transport control
TRAKO
06.2014 - 09.2014
Private tutor in Mathematics and English
Private tutoring
09.2011 - 06.2014
Master of Science - Economics
Royal Holloway University of London
Bachelor of Science - Economics
Royal Holloway University of London
Acting
Poznan Academy of Performing Arts
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