Overview
Work History
Education
Skills
Hobbies
Timeline
Generic
Joanna Golubińska

Joanna Golubińska

Krakow,12

Overview

15
15
years of professional experience

Work History

Senior Employee Care Advisor (German Market)

Merck Business Solutions Europe Sp. Z O.o.
08.2021 - Current
  • Identifying employees' needs, explaining the information, problem analysis, providing the solution to employees' issues throughout employees' lifecycle;
  • Complex advisory in employees' mother tongue on the contact channels: telephony/chat/ticket system;
  • Constant improvement of the available data sources
  • Constant contact with parallel and 2nd/3rd level teams for latest updates
  • Problem solving and KPI data analysis
  • Training of new teammates

O2C Accountant (German and Austrian Market)

Fresenius Medical Care EMEA SSC
01.2019 - 07.2021
  • Booking of manual invoices;
  • Booking of payments;
  • Account reconciliations;
  • Account analysis;
  • Contact with clients and Local Organization on a daily basis; Preparation of reports

Finance Specialist in Accounting

Duvenbeck Logistik Sp. Z O.o.
08.2014 - 12.2018
  • Booking of bank account statements;
  • Booking of invoices (with VAT as well as with intra-Community acquisition of goods and services);
  • Customer service in the field of payments;
  • Settling accounts with contractors and co workers;
  • Pre-booking of car repair bills, payments

Customer Service Specialist

Wrocławski Klub Sportowy Śląsk Wrocław S.A.
09.2009 - 08.2014
  • Customer service in selling tickets;
  • Paperwork;
  • Invoicing;
  • Support in financial settlements;
  • Training of new employees;
  • Dispatching of daily tasks;
  • Workplace control

Education

Chemistry

Technical University Wroclaw
Wroclaw, Poland

Accountancy Technician Certificate - Accountancy

Szkoła Policealna Cosinus
Wroclaw, Poland
06.2016

Skills

    Computer skills – knowledge of MS Office: Word, Excel; SAP Software (in Polish, English and in German)

    Foreign languages – English and German; both B2 in speech and in writing

    Soft skills and competencies – positive attitude, empathy, friendliness, detail-oriented, problem-solving, adaptability, enthusiastic learner, motivation

Hobbies

- sports (volleyball, tennis, football, snooker) 

- fitness and healthy lifestyle

- traveling

- foreign languages

- movies, TV series, sometimes trashy reality TV 

- music

- current affairs

Timeline

Senior Employee Care Advisor (German Market)

Merck Business Solutions Europe Sp. Z O.o.
08.2021 - Current

O2C Accountant (German and Austrian Market)

Fresenius Medical Care EMEA SSC
01.2019 - 07.2021

Finance Specialist in Accounting

Duvenbeck Logistik Sp. Z O.o.
08.2014 - 12.2018

Customer Service Specialist

Wrocławski Klub Sportowy Śląsk Wrocław S.A.
09.2009 - 08.2014

Chemistry

Technical University Wroclaw

Accountancy Technician Certificate - Accountancy

Szkoła Policealna Cosinus

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Joanna Golubińska