Joanna Krawcewicz
Gdynia,22
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
16
16
years of professional experience
Work History
Team Leader of Software Development Team
Nordea Bank ABp
02.2022 - Current
- Experienced Team Leader for team of 30 internal employees + management of 40 consultants
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Release Manager for KYC Project
Nordea Bank ABp
02.2022 - 06.2023
- Maintained version control systems meticulously, ensuring accurate tracking and easy rollback capabilities when necessary.
- Release management and orchestration for KYC project, including communication with Business and IT
- Coordination of stakeholders for requirements, testing, calendar synchronisation and planning of software deployments
Head of Technology Resource Management
Nordea Bank ABp
10.2020 - 01.2022
- Team Leader of 15 internal employees within CIO office established to execute release management process in Technology
- Design and implement strategies to optimize resource usage and allocation, including reporting control points and follow up with stakeholders to optimize the workforce
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Team Lead of Verification and Control
Nordea Bank ABp
11.2019 - 10.2020
- Team of 6 people within Technology Sourcing Unit
- Implement new reporting and control points on consultant workforce to optimize existing landscape
- Provide overview and recommendations to management around current status
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Business Controller / Senior Business Controller
Nordea Bank ABp
02.2018 - 10.2019
- Prepare and update periodic reports on business development
- Stakeholder management
IT Sourcing Analyst / IT Sourcing Manager
Nordea Bank ABp
11.2013 - 01.2018
- Management and analysis of Nordea IT sourcing projects
- Negotiations of contractual terms and pricing, contract renewals and terminations
- Stakeholder and supplier management
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Resource and Planning Analyst
Lloyds Banking Group
11.2009 - 03.2013
- Data collection, analysis, interpretation and presentation of recommendations and forecasts.
- Facilitation of review meetings with senior management
- Training of new employees according to the training schedules
Collector / Mentor
Lloyds Banking Group
02.2008 - 10.2009
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Customer service, both to external and internal clients on debt collection
- Training, mentoring and coaching of staff on collection processes
- Continuous Improvement representative of business processes (Lean projects- Lean / Sigma Champion)
Education
BBA - Economy And Administration
Gdansk University
06.2015
Introduction To Business Studies
Open University
06.2008
Skills
- Experienced Team Management
- 15 years in Banking industry
- Project Management
- Stakeholder Management
- Coordination and collaboration
- Empowerment and coaching, mentoring
- Problem-Solving
- Attention to Detail
- Team motivation and teamwork
Timeline
Team Leader of Software Development Team
Nordea Bank ABp
02.2022 - Current
Release Manager for KYC Project
Nordea Bank ABp
02.2022 - 06.2023
Head of Technology Resource Management
Nordea Bank ABp
10.2020 - 01.2022
Team Lead of Verification and Control
Nordea Bank ABp
11.2019 - 10.2020
Business Controller / Senior Business Controller
Nordea Bank ABp
02.2018 - 10.2019
IT Sourcing Analyst / IT Sourcing Manager
Nordea Bank ABp
11.2013 - 01.2018
Resource and Planning Analyst
Lloyds Banking Group
11.2009 - 03.2013
Collector / Mentor
Lloyds Banking Group
02.2008 - 10.2009
BBA - Economy And Administration
Gdansk University
Introduction To Business Studies
Open University
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