JOANNA KUZBA
Dobrcz
Summary
Seasoned relationship builder with proven results in teaching, writing, research, and humanitarian efforts. Driven professional with thirteen years of experience in account management, marketing, and administration seeking a leadership position within a dynamic company to deliver creative and excellent performance and make a positive impact in the lives of others.
Overview
14
14
years of professional experience
Work History
Case Manager
My Choice Wisconsin
04.2017 - 09.2022
- Determined clients' requirements by completing intake interviews; determining need for therapeutic, medical, psycho-social, and psychiatric evaluations; reviewing therapist evaluations, treatment objectives and plans.
- Assisted clients with schedules and routines, coordinating services, and arranging resources to ensure access to healthcare, healthy food, safe living environment, and ability to be well across all aspects of life.
- Delivered crisis mediation as needed and coordinates with other health, behavioral and medical providers including Milwaukee, Racine and Kenosha County Crisis as well as Adult Protective Services.
- Worked closely with Wisconsin Department of Health Services on high acuity cases to coordinate discharge from major area hospitals and Medicaid Institutions for Mental Disease.
- Assisted with lead supervisor tasks including client pre-enrollments, audits, documentation feedback, provider concern follow-ups, and project management.
- Provided translating services for Polish speaking clients.
- Mentored newly hired case managers.
- Accomplishment: Served as Voting Champion in 2020 presidential election by providing education, resources, and services to ensure dozens of vulnerable clients were able to cast ballots.
Case Manager
Life Navigators
12.2016 - 04.2017
- Yielded comprehensive analysis, evaluation, and monitoring services to individuals with disabilities and their families under the Family Care program.
- Maintained certification as an Adult-Long Term Care Functional Screener with State of Wisconsin.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided intervention and coordination with family members and service providers as necessary to promote safety, independence, and foster community integration for each client.
- Monitored caseload and prepared written reports, correspondence, and program documentation for agency purposes and for funding sources.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Accomplishment: Maintained quality of care for 40+ members two months into program with minimal cueing or supervision.
Day Program Instructor
Adult Day Services Of Southeastern Wisconsin
07.2016 - 12.2016
- Developed and implemented activities for adult persons with developmental disabilities to assist them in attaining personal objectives.
- Assisted with self-management, feeding, and toileting needs of clients.
- Provided assessment, program planning, and service coordination for clients.
- Partnered with community for volunteer and frequent engagement opportunities.
- Increased client satisfaction by frequently communicating with participants about needs and adapting activities to interests and program progress.
- Accomplishment: Served as an advocate for the day program within the broader community, promoting awareness about its benefits while fostering positive relationships between program participants and other stakeholders.
Activity Director and Intergenerational Coordinator
St. Ann Center For Intergenerational Care
09.2015 - 07.2016
- Executed daily operations of all activity programs for adult clients and children.
- Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all clients.
- Worked closely with nurses and social worker to create client goals, provide optimal level of care, and effectively resolve issues.
- Collaborated with interdisciplinary teams to create holistic care plans addressing the physical, cognitive, emotional, and social needs of each client.
- Organized entertainment, large scale events, tournaments, team-building activities and community outings.
- Implemented creative marketing strategies to promote upcoming events and encourage maximum participation from residents.
- Established partnerships with local organizations to provide additional resources and opportunities for clients' enrichment.
- Wrote articles for quarterly company wide newsletter, Seasons of Life.
- Posted social media content for company website.
- Developed monthly activity enrichment calendar and published electronically and in print.
- Accomplishment: Single-handedly overhauled existing intergenerational programming to ensure 300+ adults with varying levels of function participated in activities aimed to promote enjoyment, intellectual stimulation, and psychological well-being.
Senior Account Manager
Kastle Systems
09.2008 - 09.2015
- Identified and cultivated long-term business relationships with building owners, managers, tenants, and developers.
- Handled building portfolios for over 50 major local accounts including Jones Lang LaSalle, Marc Realty, CBRE and U.S Equities.
- Created client proposals, conducted presentations, and coordinated meetings to increase quality of productivity and reduce problems.
- Ensured all processes and procedures were completed, quality standards were met, and projects were profitable.
- Approved Change Orders and invoices, responsible for payment collections.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Accomplishment: improved relationships with 10 major at-risk clients resulting in negotiation and delivery of multiple year contracts in first year of employment.
Education
TEFL/TESOL Certificate -
Milwaukee, Wisconsin09.2019
Bachelor of Arts - Communication
University of Wisconsin
Milwaukee, Wisconsin12.2005
Skills
- Extensive knowledge of Microsoft Office, Outlook and Adobe Office Suite
- Experience with Visio, Photoshop and WordPress
- Ability to work with several operating systems including Windows and MAC OSX
- Ability to type 99 wpm
- Highly competent with all forms of social media including Facebook, Instagram, X, TikTok, and LinkedIn
- Fluent in English
- Fluent in Polish
Volunteer Experience
- ST. VINCENT DE PAUL, Milwaukee, WI, 04/01/09, 09/01/22, Participated in bi-monthly meal program for the hungry.
- IMERMAN ANGELS, Chicago, IL, 05/01/13, 09/01/22, Provided support and mentorship at city-wide events for company outreach in Chicago and Milwaukee.
Timeline
Case Manager
My Choice Wisconsin
04.2017 - 09.2022
Case Manager
Life Navigators
12.2016 - 04.2017
Day Program Instructor
Adult Day Services Of Southeastern Wisconsin
07.2016 - 12.2016
Activity Director and Intergenerational Coordinator
St. Ann Center For Intergenerational Care
09.2015 - 07.2016
Senior Account Manager
Kastle Systems
09.2008 - 09.2015
TEFL/TESOL Certificate -
Bachelor of Arts - Communication
University of Wisconsin
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