Joanna Letyńska
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Market Supply Planner
Genpact Services
09.2023 - Current
- Developed training materials to facilitate consistent onboarding experiences for new hires across markets
- Coordinated performance management processes, assisting manager in setting clear objectives for the team
- Responded to inquiries by answering telephone calls, in-person questions and emails
- Played a strategic role in way of working planning efforts, anticipating future needs based on organizational goals
- Coordinated the training and workload trackers to improve productivity and performance
- Learned and adapted quickly to new technology and software applications.
Senior Process Associate
Genpact Services
09.2021 - 09.2023
- Fostered strong working relationships with stakeholders through clear communication, resulting in seamless project execution.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Conducted training and applied change management to achieve desired outcomes.
- Assessed risk factors in business processes, proposing mitigation strategies to minimize potential issues.
- Collected, arranged, and input information into database system.
Customer Service Executive
Elliott Equipment
08.2020 - 09.2021
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Implemented and developed customer service training processes.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
Planning Coordinator
Elliott Equipment
03.2020 - 08.2021
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Used job-related software to draft and finalize written correspondence and documentation.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
Customer Accounts Administrator
Mathias And Sons
11.2018 - 08.2020
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Collaborated with cross-functional teams to improve overall workplace culture and employee engagement initiatives.
- Collaborated with managers to identify and address employee relations issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Assisted with writing job postings and job descriptions for boards.
Education
M.D. - COACHING AND HUMAN RESOURCES MANAGEMENT
Collegium Da Vinci
Poznan, Poland06.2018
J.D. - English-as-a-Second-Language Education
Adam Mickiewicz University
Poznan, Poland06.2015
Skills
- Relationship Building
- Pricing negotiation
- MS Office
- Analytical Thinking
- Project Planning
- Decision-Making
- Data Analysis
- Contracting
- Administrative Support
- Self-Motivated Work Ethic
- Human Resources Support
- Conflict Resolution
- Database Maintenance
Certification
- 01/2024 Green Lean Six Sigma Belt, Genpact
- 10/2023, Yellow Lean Six Sigma Belt, Genpact
- 09/2020 PSM1 Professional Scrum Master
Languages
Polish
Native language
English
Advanced
C1
Timeline
Market Supply Planner
Genpact Services
09.2023 - Current
Senior Process Associate
Genpact Services
09.2021 - 09.2023
Customer Service Executive
Elliott Equipment
08.2020 - 09.2021
Planning Coordinator
Elliott Equipment
03.2020 - 08.2021
Customer Accounts Administrator
Mathias And Sons
11.2018 - 08.2020
M.D. - COACHING AND HUMAN RESOURCES MANAGEMENT
Collegium Da Vinci
J.D. - English-as-a-Second-Language Education
Adam Mickiewicz University
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