Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Hobbies and Interests
Work Availability
Timeline
Generic
Joanna Śląska

Joanna Śląska

Święciechowa,30

Summary

I consider development as a key element of professional work. This applies to both personal development and contribution to the development of the company. In work I strive to achieve the best possible results. Sine 2012 I have been working as a Customer Service Specialist representing the company outside and taking care of its good name. I approach every task professionally to achieve maximum effect.

Overview

17
17
years of professional experience

Work History

Senior Customer Service Specialist

Werner Kenkel Sp. Z O.o.
04.2012 - Current
  • Cooperated in English customers via phone and email on a daily basis to manage and process their orders and to solve problems.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Maintained comprehensive knowledge of company products and services to provide accurate information and guidance to customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Utilized CRM systems effectively to track customer interactions, ensuring seamless transitions between team members and providing customers with consistent support across multiple touchpoints.

Production Planner

Euro-Comfort Sp. Z O.o.
05.2008 - 03.2012
  • Developed production schedules according to deadlines for existing orders and sales forecasting.
  • Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
  • Developed, released and monitored daily schedules to foster on-time completion of finished products.
  • Created production forecasting plans utilizing Excel spreadsheet tools and input from production and management teams.
  • Collaborated with cross-functional teams to identify process improvements, resulting in increased productivity levels.

Office Worker

Przedsiębiorstwo Przetwórczo-Handlowe "MALPOL" Stanisław Malicki
12.2007 - 04.2008
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Input data into spreadsheets and databases.
  • Compiled and analyzed data to produce reports.

Education

Postgraduate Studies - Management, Integrated Management Systems For Modern Enterprises

Adam Mickiewicz University in Poznan
Poland
12.2012

Master of Science in Engineering - Management and Marketing, Production Management

Poznan University of Technology
Poland
09.2009

Economics, Finance and Accounting

Technical School of Economics
Poland
08.2004

Skills

  • Microsoft Dynamics AX
  • Microsoft Word
  • Microsoft Excel
  • Effective communication
  • Openness to learning and continuous development
  • Commitment
  • Ability to organize work and manage time
  • Analytical Skills
  • Microsoft Outlook
  • Microsoft Teams
  • CRM Software
  • Customer Service

Languages

Polish
Native language
English
Advanced
C1

Personal Information

Date of Birth: 04/26/84

Hobbies and Interests

  • Fantasy literature
  • Dancing
  • Gardening

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Senior Customer Service Specialist

Werner Kenkel Sp. Z O.o.
04.2012 - Current

Production Planner

Euro-Comfort Sp. Z O.o.
05.2008 - 03.2012

Office Worker

Przedsiębiorstwo Przetwórczo-Handlowe "MALPOL" Stanisław Malicki
12.2007 - 04.2008

Postgraduate Studies - Management, Integrated Management Systems For Modern Enterprises

Adam Mickiewicz University in Poznan

Master of Science in Engineering - Management and Marketing, Production Management

Poznan University of Technology

Economics, Finance and Accounting

Technical School of Economics

Similar Profiles

CREATE PROFILE
Joanna Śląska