Joanna Pińczuk
Przecław
Summary
Ambitious Team Leader with extensive history of exceptional customer service and satisfaction demonstrated over 10 years of experience with progressive responsibility. Enthusiastic team leader with thoughtful and deliberate leadership style, coordinating targets and gauging progress. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Senior Sales Coordinator
The Juice Plus Company
Warszawa
08.2017 - Current
- Creating social media content through social media platforms to attract potential customers and sales associates .
- Building the team of sales representatives and helping them to build and develop their teams.
- Finding new customers through social media platforms.
- Training, coaching and mentoring new sales associates through online trainings for maximum performance.
- Providing exceptional online customer service to foster client loyalty and satisfaction..
- Implementing online campaigns and prepared promotional materials for social media onine campaigns.
- Daily supporting customers and sales representatives through online channels.
- Demonstrating online the knowledge of company mission and goals and mentoring new sales representatives in reaching objectives aligned with company core values.
- Helping my team members to reach their career goals.
- Public speaking and presentations in front of potential customers and sales representatives.
Customer Service Team Leader
Arvato Bertelsmann Poland
Szczecin
03.2008 - 06.2018
- Monitored incoming calls and mails and provided feedback to responsible associates to improve quality of service.
- Established and oversaw performance targets for call center associates.
- Determined quality assurance benchmarks and set standards for improvement.
- Collected and analyzed call center statistics, sales rates, costs and customer service metrics.
- Mentored and guided employees to foster proper completion of assigned duties.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Created monthly schedule for the team members.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Handled day-to-day customer contact via phones, faxes and emails.
- Provided primary customer support to internal and external customers.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Worked flexible hours; night, weekend, and holiday shifts.
Cuastomer Representative
Lukas Bank S.A.
Szczecin
06.2005 - 09.2007
- Served customers and followed outlined steps of service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Carried out day-day-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Postgraduate - School of Translators
University of Szczecin
Szczecin06.2011
Postgraduated - Production Quality Managament
University of Szczecin
Szczecin07.2007
Master of Science - Electrical, Electronics Engineering Technologies
West Pomeranian University of Technology
Szczecin06.2004
Skills
- Strong Communication and Interpersonal Skills
- Building Customer Relationships and Loyalty
- Public Presentation
- Team Leadership
- Customer Service
- Excellent Written and Verbal Communication
- Staff Training
- Special Events
- Sales and Promotions
- Teamwork and Collaboration
- Energy and Physical Stamina
- MS Office Applications
Healthy life style, strenght workout, running, riding the bicykle, ice swimming, selfdevelopment.
Everyday I am taking care of my mental and physical health. I love preparing healthy food for me and my family. I have completed some online courses for dieticians. Strength or cardio workouts are always a part of my daily routine and within autumn and winter time I love winter swimming. I am very concentrated on my mental health as well. Therefore I like reading books about personal development and I like setting up myself some personal goals to achieve. One of my favourite quote is " Create a life you can't wait to wake up to".
Additional Information
I am a mother of 3 girls (6,11,16) and I am looking for the job I could easily combine with my family life. I love helping people, sharing with them good vibes and energy and adding some value to their everyday routine . My mission is to improve the quality of peoples lifes in any possible way.
Languages
Polish
Native language
English
Proficient
C2
German
Elementary
A2
Timeline
Senior Sales Coordinator
The Juice Plus Company
08.2017 - Current
Customer Service Team Leader
Arvato Bertelsmann Poland
03.2008 - 06.2018
Cuastomer Representative
Lukas Bank S.A.
06.2005 - 09.2007
Postgraduate - School of Translators
University of Szczecin
Postgraduated - Production Quality Managament
University of Szczecin
Master of Science - Electrical, Electronics Engineering Technologies
West Pomeranian University of Technology
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