Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Joao Martins

Partner Lifecycles Specialist
Krakow

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
5
5
Languages

Work History

Partner Enablement Specialist

Cisco Systems
Krakow
02.2022 - Current
  • Act as the SME for the new Cisco buying programs, Partner Lifecycle Services, directed to the Partner ecosystem to help drive their digital transformation
  • Presenting at scale and tailored sessions for both internal and external Stakeholders, creating the awareness on the transformation domain, spanning across multiple topics, from Lifecycle motion & Customer Success to Customer Experience Specialization, to the new CX Portfolio
  • Delivering the enablement strategy and execution to support our Partners accelerate digital transformation and customer success
  • Led projects and analyzed data to identify opportunities for improvement with the partner sales roles for success tracks and the Partner Lifecycle Services

RENEWAL MANAGER

Cisco Systems, Inc
Krakow
04.2020 - 01.2022
  • Responsible for all commercial discussions on a renewal perspective for one of the biggest Global customers in Cisco
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Leveraging CX portfolio with Partners and building new strategies to present to customer
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Used critical thinking to break down problems, evaluate solutions and make decisions

ASSOCIATE TERRITORY SERVICE MANAGER

Cisco Systems, Inc
Krakow
07.2018 - 03.2021
  • Acting as the EMEAR owner and point of contact for key TS offers, providing guidance, support and subject matter expertise to the Services and Product Sales teams including Global Virtual Sales, the Customer
  • Relationship Teams and other relevant stakeholders like marketing and operations
  • Territory Services Manager is centralized on customer and partner with +48-889-495-702 focus on driving Technical Services (TS) success in EMEAR
  • Providing a single point of engagement with TS for the Sales and Delivery organization
  • Aligning and interlocking with Sales Leadership to increase the TS value proposition by demonstrating deep knowledge of business markets, TS Growth models
  • Involved in the development of go to market plans in all regions and the implementation of offers and engages closely with and acts as a partner to the TS Offer Specialists Team in EMEAR.

ASSET MANAGER

Cisco Systems, Inc
Krakow
03.2015 - 06.2018
  • Be the main point of contact between Cisco and Customer/Partner for all related actions to Cisco hardware, software and service contracts
  • Design and implement processes and procedures to accommodate the needs of both Cisco and Customer/Partner
  • Simplify end-to-end asset and service lifecycle management
  • Facilitate continuous compliance while optimizing asset use and minimizing spending
  • Manage risks associated with ownership and use of the assets —driving inventory strategies necessary for optimized performance and increased business continuity
  • Defining the reporting requirements with the Cisco Account team and
  • Customer/Partner, that will include type and frequency of Customer's
  • Network status reports; - Monitoring and evaluating Customer's network accuracy on ongoing basis; - Ensuring the accuracy of the Customer's network and service contracts on Cisco tools; - Running ad-hoc opportunity reports related to Customer's network as required
  • Improve Customers
  • Network accuracy, minimizing incremental risks associated with incomplete information or outdated, near end-of-life assets.

DATA ANALYST

Cisco Systems, Inc
Lisbon
12.2013 - 03.2015
  • Recommended data standardization and usage for protection of data integrity
  • I provided Installed base (IB) inventory validation supporting Experience
  • Managers/Advisors and customers, Analyzing Quality of IB, Contract renewals, executing IB cleanup actions such as Serial number creation,
  • C2C moves, RMA´s checks, SID creation, SAM check with the cooperation of Cisco transactional support teams
  • Cisco Asset Manager manage the customer´s assets in both Hardware and
  • Software and perform a process assessment on existing assets and capabilities in use by the Customer
  • Gain customer and account agreement on historical reporting in order to meet expectations and provide an accurate view of the Customer´s reality installed Base.

Education

Degree - Business And Public Administration | Business Administration And Management, Planning

Instituto Superior De Ciências Sociais E Politicas
Lisbon
09.2005 - 09.2009

Skills

Strategic Planningundefined

Additional Information

  • Industrious and enthusiastic with a skill set of both Operational and Sales perspective, Insightful and with analytical approach to business planning and day-to-day problem-solving. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.

Timeline

Partner Enablement Specialist

Cisco Systems
02.2022 - Current

RENEWAL MANAGER

Cisco Systems, Inc
04.2020 - 01.2022

ASSOCIATE TERRITORY SERVICE MANAGER

Cisco Systems, Inc
07.2018 - 03.2021

ASSET MANAGER

Cisco Systems, Inc
03.2015 - 06.2018

DATA ANALYST

Cisco Systems, Inc
12.2013 - 03.2015

Degree - Business And Public Administration | Business Administration And Management, Planning

Instituto Superior De Ciências Sociais E Politicas
09.2005 - 09.2009

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Joao MartinsPartner Lifecycles Specialist