Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Joao Ribeiro

Date Of Birth: 29/04/1987
Gdynia

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience
9
9
years of post-secondary education
3
3
Languages

Work History

Data Research Analyst

Refinitiv
Gdynia
12.2019 - 07.2021
  • Collecting, processing and verifying specific financial information for North American and Brazilian market (as well as some Spanish native countries);
  • Researching on financial information;
  • Working with large databases (maintaining, updating, improving).

Air Claim Specialist

AirHelp
Gdansk
08.2017 - 05.2020

- Respond to customer queries throughout the claim handling process in a timely and accurate way, via e-mail, phone or chat;
- Collect and verify provided documents required to start legal proceedings;
- Ensure customer satisfaction by meeting customer needs in a courteous manner;

- Analyse customer complaints and provide appropriate actions;
- Contribute to team effort by accomplishing related results as needed; - Follow internal communication procedures, guidelines and policies.

Education

Master of Science - Electrical Engeeneering

Gdansk University of Technology
Gdansk
09.2013 - 06.2014

Bachelor of Science - Electrical Engeeneering

Porto School of Engineering
Porto
10.2005 - 07.2013

Skills

Flexible and Adaptable

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Additional Information

2012 - 2014

EDP - Electricidade de Portugal

  • Working in scheduled/non-scheduled maintenance of electric transformers, circuitbreakers and other devices of the electrical substations.


July 2009 and July2011

Circuito da Boavista

Driver


2007 - 2011

Portuguese Federation of Football and UEFA:

Driver

2005 - 2010

Volunteer on Portuguese Youth Institute:

- UEFA European Under - 21 Championship 2006
cooperation with UEFA/FPF committee and giving all the support to their work as organization of the events

- Working in promotional activities for Portuguese companies



Timeline

Data Research Analyst

Refinitiv
12.2019 - 07.2021

Air Claim Specialist

AirHelp
08.2017 - 05.2020

Master of Science - Electrical Engeeneering

Gdansk University of Technology
09.2013 - 06.2014

Bachelor of Science - Electrical Engeeneering

Porto School of Engineering
10.2005 - 07.2013

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Joao RibeiroDate Of Birth: 29/04/1987