JOEMARI BESTOGUEY
Executive Assistant
Poznan,Wielkopolski
Summary
High performing professional with 10 years of experience delivering high-impact work in customer service. Having a versatile skill set and passion for growth and development. A self-starter and quick learner. Committed to lifelong learning and going the extra mile to contribute & facilitate continuous improvement. Excellent English skills in both oral and written aspects.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Customer Service Advisor
Kinguin
08.2021 - Current
- Proactively identified potential issues or trends affecting customer satisfaction, reporting findings to management.
- Managed escalated tickets effectively, diffusing tense situations and negotiating resolutions.
- Assisted in the creation of customer service policies, setting expectations for both staff and customers alike.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Customer Service Subject Matter Expert
TELUS International
2 2015 - 4 2019
- Used expert problem solving and communication skills as CSR via different social media platforms for a smart watch and fitness tracker company.
- Consistently achieved above 90% monthly scores for 4 years and received monthly incentive for best performing agents. Named as top advocate 3 times.
- Helped tier 1 agents in resolving problems encountered. Listed as a candidate for a team leader position.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer satisfaction by promptly addressing and resolving complex issues
Customer Service Representative
Teleperformance ……………………
11.2013 - 12.2014
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained above 90% scores in all KPI's. Was branded as "walking Knowledge base" by my colleagues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
MSc - Animal Production Management
Poznań University of Life Sciences Poznań
Poznań, Poland 10.2019 - 05.2021
BS Agriculture - Animal Science
Benguet State University
La Trinidad, Benguet 06.2008 - 05.2012
Doctor of Veterinary Medicine -
Benguet State University
La Trinidad, Benguet 06.2006 - 05.2008
Skills
Ability to Multitask
Customer Service
Fast Learner
Ability to work under Pressure
Team Player
Good time management
Microsoft Office
Additional Information
- I consent to the processing of my personal data for the purposes of thisprocess and future recruitments (in accordance with the Act of 10 May
2018 on the protection of personal data (Journal of Laws from 2018,item 1000) and in accordance with the Regulation of the EuropeanParliament and the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 /EC (GDPR)).
Timeline
Customer Service Advisor
Kinguin
08.2021 - Current
MSc - Animal Production Management
Poznań University of Life Sciences Poznań
10.2019 - 05.2021
Customer Service Representative
Teleperformance ……………………
11.2013 - 12.2014
BS Agriculture - Animal Science
Benguet State University
06.2008 - 05.2012
Doctor of Veterinary Medicine -
Benguet State University
06.2006 - 05.2008
Customer Service Subject Matter Expert
TELUS International
2 2015 - 4 2019