Joey Gumbanjera
Warsaw
Summary
Looking for an exceptional opportunity to gain invaluable experience within a dynamic professional setting, leveraging extensive skills and knowledge as a dedicated student. I am eager to contribute to a team and learn from experienced professionals, aiming to foster the continuous growth of my abilities and ultimately reach my career goals.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Foundever
05.2022 - Current
- Responding to customer inquiries, concerns, and complaints via various channels such as phone, email, chat, or social media.
- Communicating effectively with customers, using clear and concise language to explain solutions or provide information.
- Acknowledging and resolving customer complaints.
- Resolved product and service issues by actively listening to customer complaints, identifying root causes, and delivering optimal solutions.
- Recommended and promoted relevant products and services from the client’s offerings.
Customer Service Specialist
Teleperformance
10.2022 - 12.2022
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Managed high call volume while maintaining a courteous and professional demeanor.
IT Support Intern
Cybernated Selah
04.2021 - 12.2021
- Drafted and maintained software documentation
- Integrated existing software into new or modified systems or operating environments
- Designed and coded new software or modified existing software to add new features
- Collaborated with project stakeholders to ensure successful delivery of software solutions
Help desk technician
Mukuru
03.2020 - 01.2021
- Worked at one of the biggest remittance companies in Southern Africa
- Administered windows active directory and azure directory to manage user accounts, groups, and permissions for multiple clients
- Respond to customer issues via phone, email and computer chat
- Prepared workstations for employees, ensuring optimal performance security
- Diagnosed and resolved technical issues with computer hardware and software to minimize downtime and maintain productivity
- Set up and configured pcs, projectors, and microphones for use in video conferencing rooms to facilitate remote collaboration
- Performed maintenance tasks on pcs, networks, and mobile devices to ensure optimal performance and prevent technical issues
Education
BSc Computer Engineering - Computer Engineering
Vistula University
10.2024
Skills
- GIT
- SQL
- Databases
- Confluence
- JIRA
- Code debugging
- Cloud Accounting
- Zendesk
- Problem Analysis
- React
- Expressjs
- MongoDB and WordPress
- Salesforce
- Java
- HTML
- Javascript
- CSS
- Web Security
- Website Optimization
Languages
English
Native or Bilingual
Timeline
Customer Service Specialist
Teleperformance
10.2022 - 12.2022
Customer Service Specialist
Foundever
05.2022 - Current
IT Support Intern
Cybernated Selah
04.2021 - 12.2021
Help desk technician
Mukuru
03.2020 - 01.2021
BSc Computer Engineering - Computer Engineering
Vistula University
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